Parampal Singh
Prince George,BC
Summary
A resourceful and energetic individual with a proven track record of providing high quality customer service using in-depth knowledge of products and processes, resulting in enhanced customer retention. A creative problem solver who is energized by dealing with variety of challenges in a fast paced environments and able to accurately collect relevant data to determine solutions to customer issues.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Money Mart
09.2020 - 04.2023
- Payday Loans, Checks cashing, Foreign Currency, Western Union.
- Providing high level of Customer Service – consistently receiving 90% or better in Customer Service Sequence.
- Complete all product and service transactions in Point of Sale system.
- Issue Loans and Cash checks quickly and efficiently, ensuring risk assessment strategies are utilized.
- Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete transaction.
- Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
- Have extensive knowledge of all safety and security procedures relating to store and regularly role-play (at least quarterly).
- Investigate and resolve customer inquiries and complaints quickly.
- Deliver prompt service to prioritize customer needs.
- Maintain up-to-date knowledge of product and service changes.
- Train new personnel regarding company operations, policies and services.
Assistant Manager
The Mobile Shop
10.2016 - 08.2020
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Onboard new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Apply customer feedback to develop process improvements and support long-term business needs.
Assistant Manager
Axis Bank
08.2013 - 06.2016
- Direct all operational aspects, including distribution operations, customer service, human resources, administration and sales.
- Assess local market conditions and identify current and prospective sales opportunities
- Manage budget and allocate funds appropriately.
- Address customer and employee satisfaction issues promptly.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Post-Baccaleurate Diploma - Human Resource Management
College of The New Caledonia
Prince George, BC05.2018
Bachelor of Arts - Finance And Marketing
Guru Nanak Dev University
Amritsar06.2013
Skills
- Strong presentation, communication, and interpersonal skills
- Strong sense of confidence in personal abilities (Critical and analytical thinking)
- Comfortable working with other professionals
- Knowledge of basic marketing principles, detail- oriented and maintaining a high degree of accuracy
- Exceptionally organized and able to maintain an organized filing system
- The disciplined and flexible problem-solving approach that balances business goals with employee needs
- Proficient in MS Office, particularly MS Word, MS Power Point and MS Excel
Languages
English
Punjabi
Hindi
Timeline
Customer Support Specialist
Money Mart
09.2020 - 04.2023
Assistant Manager
The Mobile Shop
10.2016 - 08.2020
Assistant Manager
Axis Bank
08.2013 - 06.2016
Post-Baccaleurate Diploma - Human Resource Management
College of The New Caledonia
Bachelor of Arts - Finance And Marketing
Guru Nanak Dev University
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