Paramjot Matharu
Calgary
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
MANAGER
MR LUBE
03.2024 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-train existing employees to maximize team agility and performance.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversee inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations for products and services based on individual needs.
- Collaborated with team members to streamline processes and improve overall client experience.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
Assistant Store Manager
Mr. Lube
01.2022 - 03.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Leadhand/Supervisor
MR LUBE
02.2017 - 12.2021
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
- Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
- Optimized workflows with effective communication among team members, resulting in higher quality output.
Automotive Technician
MR LUBE
02.2016 - 01.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Quality Inspection
Magna Seating
03.2015 - 01.2016
- Quality inspection on production line
- Documented appropriate quality inspection report information.
- Performed final quality inspection of finished products based on established procedures.
Education
Mechanical Engineering Technology -
Sheridan College Institute of Technology
Brampton, ON12.2016
High School -
Guru Nanak Public School
03-2014
Skills
- Time management
- Decision-making
- Team leadership
- Customer service
- Staff training and development
- Attention to detail
- Sales and marketing
- Client relations
- Trust services
- Stress management
- Sales follow-up
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
MANAGER
MR LUBE
03.2024 - Current
Assistant Store Manager
Mr. Lube
01.2022 - 03.2024
Leadhand/Supervisor
MR LUBE
02.2017 - 12.2021
Automotive Technician
MR LUBE
02.2016 - 01.2017
Quality Inspection
Magna Seating
03.2015 - 01.2016
Mechanical Engineering Technology -
Sheridan College Institute of Technology
High School -
Guru Nanak Public School
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