Paramjot Kaur
London,ON
Summary
Customer-oriented professional focused on overseeing financial, personnel and operational facets. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Expertly balances targets with resources and optimizes long-term success.
Overview
7
7
years of professional experience
Work History
Self-Employed - Mortgage Agent Level II
Mortgage Alliance - Company Of Canada
08.2021 - Current
- Increased loan application approvals by providing detailed and accurate financial assessments for clients.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
- Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
- Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
- Recommended tailored financing solutions based on individual client needs, resulting in higher customer satisfaction levels.
- Conducted post-closing follow-ups with clients to maintain relationships and encourage future referrals, contributing to long-term business growth.
- Provided underwriting expertise to support applicant approval.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while closing the deals on time.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the lenders.
- Successfully operated the mortgage software's such as Filogix, Mortgage Boss and individual portals of all the lenders and appraisal companies.
Administrative Assistant
TLH Financial Services
05.2019 - 08.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assures that all the computers, photocopiers & other office equipment are in proper working order
- Assist in preparation of office operating budget and maintains inventory electronically and manually
Administrative Assistant
Khalsa Community School
08.2018 - 01.2019
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered phone calls, greeted parents & visitors, and provided information to the parents and students as requested
- Received, directed and relayed the calls and fax messages and took the appropriate messages when required
- Performed a variety of clerical activities, such as sorting, filing and maintaining high school student files
- Checked and answered email regularly
- Assisted in planning and preparation of meetings
- Maintained student attendance and other records
- Maintained and updated the secondary school database
- Assisted in creation & distribution of all the school correspondences such as monthly newsletters and brochures
Volunteer
Juravinski Hospital - Hamilton Health Sciences
01.2018 - 04.2018
- Enhanced community engagement by organizing and leading outreach events.
- Enhanced elderly residents'' well-being by providing compassionate care and companionship.
- Collaborated with healthcare professionals to develop personalized care plans tailored to each individual''s needs.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Facilitated effective communication between residents, family members, and healthcare professionals through clear documentation and regular updates on client status.
- Offered companionship and kindness to elderly patients.
Clinic Administrative Assistant
Essence Clinic
01.2017 - 06.2017
- Enhanced patient experience by efficiently managing clinic appointments and scheduling.
- Streamlined administrative processes for improved clinic operations and staff productivity.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve billing issues.
- Contributed to a welcoming clinic environment through professional demeanor and excellent customer service skills.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Implemented effective appointment reminder system, resulting in reduced no-show rates and increased patient satisfaction.
- Maintained a clean and organized front desk area, creating a positive first impression for patients entering the clinic.
- Managed multi-line phone system professionally, directing calls promptly while providing exceptional customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2018
Bachelor of Science - Health Care
Government Medical College
Patiala, India08.2016
Skills
- Loan Processing
- Credit analysis
- Loan Underwriting
- Goal-Oriented
- Customer Relations
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Data Entry
- Appointment Scheduling
- Filing
- Calendar Management
- Reception oversight
- Office Administration
- Scheduling
- Deadline-oriented
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Self-Employed - Mortgage Agent Level II
Mortgage Alliance - Company Of Canada
08.2021 - Current
Administrative Assistant
TLH Financial Services
05.2019 - 08.2021
Administrative Assistant
Khalsa Community School
08.2018 - 01.2019
Volunteer
Juravinski Hospital - Hamilton Health Sciences
01.2018 - 04.2018
Clinic Administrative Assistant
Essence Clinic
01.2017 - 06.2017
High School Diploma -
Mohawk College of Applied Arts And Technology
Bachelor of Science - Health Care
Government Medical College
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