Nimrat Kaur -
Brampton,ON
Summary
Dynamic professional with a proven track record at TIM HORTONS, excelling in customer service and problem-solving. Adept at financial analysis and data entry, I foster team collaboration and ensure operational excellence. Recognized for enhancing guest experiences and maintaining high safety standards, I am committed to delivering exceptional results. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
2
2
years of professional experience
Work History
Team Member
TIM HORTAN
Brampton, Ontario
01.2025 - Current
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Addressed customer needs, responding to specific requests.
- Facilitated training sessions for new employees on company policies and procedures.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Security Officer
Nexar Group
01.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Transportation
Adelaide , Australia , SA
01.2024 - 11.2024
- Delivered excellent customer service by addressing inquiries, resolving complaints, and providing timely solutions to enhance customer satisfaction.
- Managed customer accounts, ensuring accuracy and updating records as necessary.
- Worked closely with cross-functional teams to ensure smooth logistics and timely delivery of services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Achieved customer satisfaction by consistently exceeding performance targets.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Transportation
Australia , SA
01.2024 - 11.2024
- Delivered outstanding service to customers by responding promptly to inquiries and resloving issues related to shipments , deliveries , and logistics services.
- Developed and maintained positive client relationships, contributing to customer retention and satisfaction.
- Collaborated with the operations and transportation teams to ensure timely deliveries and smooth logistics processes.
- Managed and processed orders using the company' s CRM and order management system.
- Identified opportunities for process improvements, which led to incressed efficiency in customer service.
Office Administrative Assistant
Study Masters
06.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Cashier
Fish and Chips
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Hyatt Centrics
11.2022 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
BBA - Accounting
La Trobe University
Melbourne 01-2025
High School Diploma -
Sant Hira Dass
India Punjab 04-2021
Skills
- Financial analysis
- Microsoft Excel
- Team building
- Customer service
- Data entry
- Problem solving
- Effective communication
Languages
4,4,4
Availability
Available ( Monday to Friday ) , happy to do weekends as well
Skills
- Report writing
- Report writing
- Data entry
- Customer assistance
- Teamwork
- Verbal communication
- Work ethic and integrity
- Incident reporting
- Security guard license
- Microsoft office
Timeline
Team Member
TIM HORTAN
01.2025 - Current
Customer Service Representative
Transportation
01.2024 - 11.2024
Security Officer
Nexar Group
01.2024 - 01.2025
Customer Service Representative
Transportation
01.2024 - 11.2024
Office Administrative Assistant
Study Masters
06.2023 - 01.2024
Cashier
Fish and Chips
03.2023 - 06.2023
Housekeeper
Hyatt Centrics
11.2022 - 03.2023
BBA - Accounting
La Trobe University
High School Diploma -
Sant Hira Dass
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