Paramjit Kaur
London
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Pizza Pizza. Skilled in inventory management and adept at resolving high-stress situations, demonstrating exceptional empathy and professionalism. Increased repeat business through effective complaint resolution and upselling, while mentoring new team members for seamless integration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pizza Pizza
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Baking all kinds of pizzas, making sandwiches, poutine, panzerotti, and other fried foods.
- Handling time bound orders and delivering them right on time.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Graduate Certificate - Arts
Guru Nanak Dev University
Amritsar 07.2016
Skills
Customer Service
Cashier
Delivery Driver
Inventory management
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Customer Service Representative
Pizza Pizza
02.2023 - Current
Graduate Certificate - Arts
Guru Nanak Dev University
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