Paramjeet Singh
Georgetown
Summary
Dynamic Customer Service Representative with proven success at Circle K, enhancing customer satisfaction through active listening and effective problem resolution. Skilled in order processing and data entry, I consistently boosted sales revenue by identifying customer needs and providing tailored solutions, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Circle K
12.2022 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Pioneer Gas Station
04.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Circle K
09.2019 - 03.2021
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- keep store Nice and Clean all the time.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Two Years Diploma Study - Protection, Security And Investigation.
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2021
Bachelor of Arts - Economics
Mohindra College
Patiala, Punjab India05-2017
Skills
- Customer service
- Active listening
- Order processing
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft outlook
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Circle K
12.2022 - Current
Customer Service Representative
Pioneer Gas Station
04.2021 - 11.2022
Customer Service Representative
Circle K
09.2019 - 03.2021
Two Years Diploma Study - Protection, Security And Investigation.
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Economics
Mohindra College
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