Paramjeet Singh
Calgary
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Production &Transportation Logistics Coordinator
Compass Transport Ltd.
12.2023 - Current
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed cross-functional teams for efficient project execution and timely completion.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Senior Executive - Crew Control & Logistics
Interglobe Aviation Limited
08.2022 - 12.2023
- Ensure all Crew comply with the Indigo FDTL(Flight
Duty Time Limitations) Scheme - Ensure all crew comply with Indigo Fatigue Risk
policy. - Cover and Ensure all Indigo flights are crewed to
the correct crew compliment. - Ensure all crew are legal and current to fly.
- Prepare overview of the daily operation.
- Act on any Aircraft delays/diversions/operational
changes quickly and efficiently. - Responsible and accountable for identifying
safety risks in accordance with risk assessment
process, and ensures that adequate risk - Ensure that FDTL, Company policy, process and
guidelines are being followed at all times
pertaining to crew control & logistics. - Enabled revenue generation by pursuing
partnerships, sourcing funding, and capitalizing
on market opportunities. - Aligned organizational objectives with company
mission to increase business growth and integrate
work strategies.
Customer Service Manager
Sodlan Tech Pvt. Ltd.
06.2019 - 07.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed
performances to determine training needs and
define accurate plans for decreasing process
lags. - Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Cabin Crew Member
Air India
06.2017 - 04.2019
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
Customer Service Assistant
Jet Airways (I) Ltd.
08.2015 - 05.2017
- Handled and verified all travel documents
according to requirements - Handled departures and arrival areas in order to
facilitate passengers. - Controlled the Flight and supervised Staff with
Check-in process and documents verification. - Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Direct Sales Executive
AAA Vehicleades Pvt. Ltd.
06.2014 - 05.2015
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated with marketing team members to create targeted promotional campaigns, resulting in increased brand awareness and sales performance.
- Developed customized sales strategies for individual clients, leading to improved customer satisfaction and retention.
- Maintained a comprehensive knowledge of company products and services to provide knowledgeable guidance for customers.
- Coordinated customer appointments efficiently by leveraging time management skills and promptly responding to inquiries.
- Exceeded monthly sales targets by implementing effective prospecting techniques and generating leads.
Education
High School Diploma -
Kendriya Vidyalaya
New Delhi, India05-2011
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Scheduling coordination
- Punctual and dependable
- Process optimization
- Operational efficiency
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Production &Transportation Logistics Coordinator
Compass Transport Ltd.
12.2023 - Current
Senior Executive - Crew Control & Logistics
Interglobe Aviation Limited
08.2022 - 12.2023
Customer Service Manager
Sodlan Tech Pvt. Ltd.
06.2019 - 07.2021
Cabin Crew Member
Air India
06.2017 - 04.2019
Customer Service Assistant
Jet Airways (I) Ltd.
08.2015 - 05.2017
Direct Sales Executive
AAA Vehicleades Pvt. Ltd.
06.2014 - 05.2015
High School Diploma -
Kendriya Vidyalaya
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