Harpreet Kaur
Fort St. John,BC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service
The Brick
Fort St. John, BC
10.2023 - Current
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
Sales Associate
VJS Enterprise
Ludhiana, India
01.2021 - 05.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
BBA - Business Administration
IEC University
India05.2018
High School Diploma -
RS MODEL SENIOR SECONDARY SCHOOL
India12.2015
Skills
- Service Upselling
- Customer Retention Strategies
- Customer Service
- Product Education
Languages
English
Punjabi
Hindi
Timeline
Customer Service
The Brick
10.2023 - Current
Sales Associate
VJS Enterprise
01.2021 - 05.2023
BBA - Business Administration
IEC University
High School Diploma -
RS MODEL SENIOR SECONDARY SCHOOL