Paramita Ghosh
Oakville,ON
Summary
Results-driven and detail-oriented IT professional with over 15 years of experience in project management, agile leadership, business analysis, and data analytics across diverse domains, including finance, healthcare, and technology. Proven expertise in leading cross-functional teams, delivering end-to-end technology solutions, and driving strategic initiatives in Agile, Scrum, and Waterfall environments. Adept at stakeholder engagement, requirements gathering, process optimization, and translating complex business needs into actionable, technical solutions. Skilled in managing full project lifecycles, risk mitigation, and performance tracking using data-driven decision-making. Strong background in SQL, ETL, data warehousing, and reporting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
Citi Bank (Contract)
Mississauga, Ontario
09.2024 - Current
- Serve as the primary technical lead for L2/L3 production support across mission-critical applications, ensuring high availability and performance.
- Manage incident resolution, service requests, and problem management activities while adhering to defined SLAs and ITIL best practices.
- Perform root cause analysis (RCA), implement preventive actions, and contribute to continuous service improvement initiatives.
- Collaborate with development, QA, infrastructure, and DevOps teams to coordinate hotfixes, releases, and configuration updates.
- Support on-call rotations, and respond to after-hours incidents, maintaining uptime and business continuity.
- Document incident resolution procedures, known errors, and runbooks to support team knowledge sharing, and onboarding.
- Interface with business stakeholders to communicate incident status, resolution timelines, and service impacts effectively.
- Lead war room calls during high-priority incidents, and drive recovery actions across cross-functional teams.
Scrum Master/IT Project Manager
Cognizant Technology Solutions Canada (Banking)
Mississauga, Ontario
06.2018 - 05.2024
- Lead Agile delivery of complex banking and financial applications, including loan origination, digital payments, risk and compliance, and core banking system enhancements.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog grooming, for multiple Scrum teams.
- Act as a leader and coach to cross-functional teams, promoting Agile best practices, and fostering a culture of continuous improvement and collaboration.
- Manage end-to-end project lifecycles from initiation through closure, ensuring alignment with scope, schedule, budget, and regulatory compliance requirements.
- Collaborate with Product Owners, Business Analysts, and key stakeholders to refine and prioritize product backlogs, ensuring the delivery of high-value features.
- Track key Agile metrics (velocity, burndown, cycle time), and project KPIs to monitor team performance, and support data-driven decision-making.
- Identify and mitigate project risks and dependencies; escalate critical issues, and ensure timely resolution through effective stakeholder communication.
- Coordinate with QA, DevOps, Infrastructure, and Release Management teams to streamline deployment pipelines and production releases.
- Conduct stakeholder reporting using tools like JIRA, Confluence, MS Project, and Power BI to maintain transparency and alignment.
Sr. Business Analyst /Data Analyst
Cognizant Technology Solutions USA (Banking and Healthcare))
Parsippany , NJ
11.2010 - 05.2018
- Collaborate with business stakeholders, product owners, and technical teams to elicit, document, and validate business, functional, and data requirements for enterprise banking, and healthcare solutions.
- Conduct gap analysis, process mapping, and stakeholder interviews to drive data-driven decision-making and identify opportunities for automation and optimization.
- Lead the development of Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), data mapping sheets, and source-to-target documents for critical initiatives such as regulatory reporting, claims processing, and patient data integration.
- Design and execute SQL queries to perform data profiling, data validation, and root cause analysis across multiple sources, including data lakes, warehouses, and operational data stores.
- Develop and deliver dashboards, KPIs, and ad-hoc reports using Power BI to support business performance monitoring, audit readiness, and compliance tracking (e.g., HIPAA, GDPR).
- Partner with QA teams to define test cases, conduct UAT, and ensure data accuracy, completeness, and reconciliation across systems.
- Facilitate workshops and JAD sessions to capture data lineage, transformation logic, and reporting needs from both business and technical users.
- Engage in Agile/Scrum ceremonies, and manage backlogs, user stories, and acceptance criteria in tools like JIRA and Confluence.
- Support master data management (MDM) initiatives by ensuring data quality, standardization, and proper documentation.
ETL Developer
Cognizant Technology Solutions India (Insurance)
Kolkata, WB
03.2007 - 10.2010
- Design, develop, and optimize ETL workflows and data pipelines using Informatica PowerCenter, Ab Initio, and SQL to extract, transform, and load data from diverse sources into enterprise data warehouses, and reporting platforms.
- Analyze and interpret policy, claims, underwriting, and billing data to support business operations, regulatory compliance, and actuarial reporting.
- Collaborate with business users, and data architects, to gather requirements, perform data mapping, and translate business logic into technical specifications.
- Implement complex business rules for premium calculations, claims adjudication, and policy validations, aligned with industry and regulatory standards.
- Develop dashboards and ad-hoc reports using Excel for underwriting, claims, and actuarial teams to support business decisions.
- Tune SQL queries and ETL jobs for performance and scalability, and schedule jobs using tools like Autosys.
- Support UAT, troubleshoot production issues, and perform root cause analysis to ensure timely resolution and minimal business impact.
Education
Bachelor of Technology (B. Tech) - Information Technology
West Bengal University Of Technology
Kolkata, India05-2006
Skills
- Agile project management
- Business process improvement
- Team leadership
- Risk management
- Cross-functional collaboration
- Scrum Master
- Jira and confluence
- Team collaboration
- Stakeholder management
- Business solutions development
- Business intelligence tools
- Reporting and documentation
- Requirements gathering
- SQL and databases
- Data and analytics
- Data integration
- ETL
- Master Data Management
Certification
- Scrum Alliance – Certified Scrum Master (CSM) 2019
- Scrum Alliance – Certified Scrum Product Owner (CSPO) 2021
- LOMA - December 2010
Timeline
Senior Technical Consultant
Citi Bank (Contract)
09.2024 - Current
Scrum Master/IT Project Manager
Cognizant Technology Solutions Canada (Banking)
06.2018 - 05.2024
Sr. Business Analyst /Data Analyst
Cognizant Technology Solutions USA (Banking and Healthcare))
11.2010 - 05.2018
ETL Developer
Cognizant Technology Solutions India (Insurance)
03.2007 - 10.2010
Bachelor of Technology (B. Tech) - Information Technology
West Bengal University Of Technology
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