Qualified Concierge/Security Guard with over 6+ years of experience, equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Work History
Security Guard
7 Years 6 Months
Commissionaire. G. L Canada Inc. | 11.2017 - 05.2025
Secured personal and premises by inspecting buildings and patrolling property
Addressed problems quickly and reported clear information while working under minimal supervision
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Enforced safety regulations and monitored access control points.
Investigated suspicious activity and reported findings to management.
Concierge Security Guard
Peel Condo Corporation 449 | 01.2023 - 10.2017
Verified identity documents prior to check-in process.
Maintained records of guest interactions and transactions.
Ensured that all areas were clean, organized and properly maintained.
Answered phone calls promptly and professionally.
Collaborated with other departments to ensure efficient operations.
Front Desk Concierge
5 Years 6 Months
York Condo Corporation 916 | 05.2007 - 11.2012
Greeted guests upon arrival and provided help with check-in and check-out procedures.
Answered telephone calls in a professional manner and directed calls to appropriate personnel.
Maintained guest privacy and building reputation by keeping information confidential.
Resolved guest complaints by providing timely customer service solutions.
Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
Concierge Security Guard
4 Years 4 Months
M.T.T.C.C #805 | 01.2001 - 05.2005
Conducted daily security patrols of assigned areas.
Enforced safety regulations and monitored access control points.
Responding to alarms, emergencies, and disturbances.
Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Completed incident reports regarding violations of policies or procedures.
Secured personal and premises by inspecting buildings and patrolling property.
Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Services Rep
8 Years 11 Months
N.V.C Audio & Video Rentals | 01.1992 - 12.2000
Greet customers responded to inquiries and directed them to the appropriate department.
Handle customer complaints and concerns in a professional friendly manner.
Picked orders from all merchants as customers requested and delivered by mail.
Handle cashes and sales with inventory & Record book-keeping as daily bases.
Directed incoming calls and messages to appropriate management.
Maintained a clean environment.
Education
First Aid & CPR Training
Canadian Red Cross | Mississauga, ON | 10-2013
Basic Security Training (PSIAS)
Paragon Protection Academy Ltd | Mississauga, ON | 01-2013
Travel & Tourism Diploma
George Brown College & Business | Toronto, ON | 04-2007
High School Diploma
Eastern High School of Commerce | Toronto, ON | 06-1999