PARAMDEEP SINGH
Sydney,NS
Summary
Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills. Proven track record of reducing customer churn and increasing customer satisfaction. A passionate customer advocate and passionate team player.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
IOSOLUTIONS
01.2023 - Current
- Generated reports to track customer service performance
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Researched and analyzed data to address operational challenges and customer service issues
- Kept financial accounts up to date by processing customer adjustments
- Developed customer service strategies to improve customer satisfaction ratings
- Documented inquiry outcomes for accurate tracking and analysis
- Utilized customer service software to streamline processes
- Processed customer orders accurately and efficiently.
Manager of Operations
McDonald's
06.2021 - 11.2022
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Developed talented team, participating in hiring, coaching, and performance management processes
- Tracked company inventories and ordered new products to replenish equipment levels
- Identified areas of process improvements for program policies and procedures
- Worked with human resources regarding employee recruiting, hiring and terminating
- Managed the daily operations of multiple departments to maximize efficiency
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
Resident Care Worker (RCW)
Maple Grove Care Community
07.2020 - 05.2021
- Consult with functional groups and leadership to evaluate, Answer call signals, supply and empty bed pans, bathe, dress and groom patients
- Assist and provide meal trays, feed or assist in feeding of patients and assist patients with menu selection
- Lift, turn or massage patients, supervise patients' exercise routines, set-up and provide leisure activities for patients, and accompany patients on outside recreational activities, and perform other duties related to patient care
- Take patients' blood pressure, temperature and pulse, report or record fluid intake and output, observe or monitor patients' status and document patient care on charts, collect specimens, perform other procedures as directed by nursing staff
- Transport patients in wheelchair or stretcher for treatment or surgery
- Carry messages, reports, requisitions and specimens from one department to another
- Make beds and maintain patients' rooms
- Maintain inventory of supplies
- May perform maintenance tasks such as assisting with the set-up and maintenance of traction equipment, cleaning or sterilizing equipment, maintaining and repairing equipment, and assembling, setting up and operating job-related equipment
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Handled confidential and proprietary company data and information with discretion
- Communicated work goals and deadlines to employees to increase productivity and meet target of the benchmarks
- Developed and utilized team-building exercises to promote workplace synergy and productivity.
Education
Business Administration -
HUMBER COLLEGE
TORONTO, ONSkills
- Customer Relationship Management
- Problem Resolution
- Customer Implementation Support
- Inbound Customer Service
- Administrative and Office Support
- Sales and Upselling
- Customer Service
- Call center experience
- Complaint Handling
References
References available upon request
Timeline
Customer Care Representative
IOSOLUTIONS
01.2023 - Current
Manager of Operations
McDonald's
06.2021 - 11.2022
Resident Care Worker (RCW)
Maple Grove Care Community
07.2020 - 05.2021
Business Administration -
HUMBER COLLEGE
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