Paramdeep Kaur
Calgary,NE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tim Hortons
04.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Academic Clerk
Jasper High School
08.2020 - 03.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Lecturer
Gmn College
06.2018 - 03.2020
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Library Assistant
Guru Harkrishan Public School
03.2016 - 04.2018
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Maintained secure environment by monitoring visitors at front desk.
Daycare Teacher
American Kidz International Montessori Day Care
03.2014 - 03.2016
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Education
Bachelor of Arts - English
Kurukshetra University
Ambala05.2011
Skills
- Lotus Notes
- Report Creation
- Order Fulfillment
- Microsoft Excel
- Microsoft PowerPoint
- Business Development Understanding
- Retail Sales Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Tim Hortons
04.2021 - 07.2022
Academic Clerk
Jasper High School
08.2020 - 03.2021
Lecturer
Gmn College
06.2018 - 03.2020
Library Assistant
Guru Harkrishan Public School
03.2016 - 04.2018
Daycare Teacher
American Kidz International Montessori Day Care
03.2014 - 03.2016
Bachelor of Arts - English
Kurukshetra University
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