PARAMBIR SINGH
Toronto,ON
Summary
Experienced IT and Telecommunications Specialist with a strong background in managing Unified Contact Center Express (UCCX) and a comprehensive understanding of Cisco systems and telephony tools. Handles end-to-end telecommunications processes, including cellphone orders, vendor relations, and vendor selection for optimal service delivery. Proficient in basic configurations and adept at leveraging enterprise-level applications such as Microsoft Intune, Microsoft 365, Apple Business Manager, and Microsoft Teams to streamline operations and enhance productivity. Recognized for meticulous system management and a deep commitment to providing seamless communication solutions in enterprise environments.
Overview
5
5
years of professional experience
Work History
VOIP ENGINEER
Ombrex Telecom
11.2021 - Current
- Designed and implemented a VoIP system that improved communication operations, resulting in X% cost savings
- Assisted in the design and implementation of new network infrastructure, including LAN/WAN, wireless, and VoIP
- Implemented a VoIP system that improved communication across multiple offices
- Managed UCCX to enhance call center operations, leading to a notable improvement in customer satisfaction
- Handled vendor interactions, placed cellphone orders, and participated in the vendor selection process to ensure optimal service agreements
- Configured and optimized IVR and ACD systems to streamline call routing and improve customer service efficiency
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
IT SUPPORT
Beccos
01.2020 - 12.2021
- Assisted users with IT-related issues and provided technical support
- Documented customer support processes and procedures, resulting in a X% reduction in customer support errors
- Implemented IT helpdesk systems and tools, resulting in a X% improvement in IT support response time
- Provided training and product support to customers, resulting in a X% reduction in customer support inquiries
- Configured enterprise-level applications such as Intune and Microsoft365, improving overall system efficiency
- Developed and maintained an IT Help Desk to provide technical support to users
- Optimized IVR and ACD systems to ensure efficient call distribution and enhanced user experience
Education
Graduate Certificate - Project Management
Algoma University
12.2022
Bachelor of Engineering - Electrical Engineering
SLEIT
06.2018
High School - undefined
Army Public School
01.2013
Skills
- Leadership
- Effective Time Management
- Microsoft Office
- Teamwork Skills
- Highly Organized
- Project Management Skills
- Leadership and Teamwork
- Multitasking Skills
- Communication and Presentation
- Problem Solving
- UCCX Management
- Vendor Management
- Basic Configuration
- Cisco Systems and Telephony Tools
- Enterprise-Level Applications
- Intune
- Microsoft365
- Apple Business Manager
- Teams
- IVR (Interactive Voice Response)
- ACD (Advanced Call Distribution)
- Critical thinking
- Project management
- Technical reporting
- Data analysis
- Project planning
LANGUAGES
English
Punjabi
Hindi
Timeline
VOIP ENGINEER
Ombrex Telecom
11.2021 - Current
IT SUPPORT
Beccos
01.2020 - 12.2021
Bachelor of Engineering - Electrical Engineering
SLEIT
High School - undefined
Army Public School
Graduate Certificate - Project Management
Algoma University
Similar Profiles
Arijit MajumdarArijit Majumdar
In-life Lead: E2E L2C Product Orchestration at British Telecom India Pvt. Ltd.In-life Lead: E2E L2C Product Orchestration at British Telecom India Pvt. Ltd.
Roxanne GaultierRoxanne Gaultier
Service Desk Manager at In-telecom ConsultingService Desk Manager at In-telecom Consulting
Triston MedinasTriston Medinas
Tower Technician at New Horizons TelecomTower Technician at New Horizons Telecom