Paramveer Kaur
Toronto,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Supervisor
Popeyes® Louisana Kitchen
06.2023 - 08.2023
- Managed over 250 orders per day and retained customers, Increasing sales by over 15%
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Supervisor
Popeyes® Louisana Kitchen
04.2022 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected kitchen area to verify proper equipment operation.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Collected, arranged, and input information into database system.
Event Operations Supervisor
Bowlero Corp
11.2021 - 04.2022
- Taking care of 50+ Bookings everyday and ensured smooth customer service.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised gameplay and monitored guests' actions to prevent theft.
Cashier
Popeyes® Louisana Kitchen
09.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Diploma - Accounting And Finance
Sheridan College
Brampton, ON04.2021
High School Diploma -
SRI GURU HARGOBIND PUBLIC SCHOOL
Ludhiana, Punjab04.2018
Skills
- Training and Development
- Scheduling and Coordinating
- Policy Enforcement
- Morale Improvements
- Strategic Planning
- Waste Elimination
- Food Safety Management
- Hospitality Management
- Inventory Management
- Staff Supervision
- Hiring Procedures
- Performance Tracking and Evaluations
Timeline
Supervisor
Popeyes® Louisana Kitchen
06.2023 - 08.2023
Supervisor
Popeyes® Louisana Kitchen
04.2022 - 06.2023
Event Operations Supervisor
Bowlero Corp
11.2021 - 04.2022
Cashier
Popeyes® Louisana Kitchen
09.2020 - 09.2021
Diploma - Accounting And Finance
Sheridan College
High School Diploma -
SRI GURU HARGOBIND PUBLIC SCHOOL
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