Parag Paradkar
Oakville,ON
Summary
Experienced healthcare and health informatics professional bringing demonstrated Omnichannel SaaS domain experience, project management skills, clinical expertise, leadership skills and medical terminology knowledge. Proficient in life science content development, creating coaching scenarios and working with multidisciplinary teams to successfully implement content creation projects. Quality-driven and efficient with strong interpersonal abilities.
Overview
11
11
years of professional experience
1
1
Certification
9
9
years of post-secondary education
Work History
Medical Education Manager
ACTO Technologies
Toronto, Ontario
12.2021 - 12.2022
- Identified areas for improvement in established SOPs and shared feedback with the content development team (during and after project completion)
- Successfully organized, planned and implemented multiple content creation projects in a time-bound manner for small, mid and enterprise-level life sciences companies
- Collaborated in the design and development of content for live, online, and other training programs and initiatives
- Oversaw training courses and promotional paths for professionals and leaders
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Medical Education and Implementation Specialist
ACTO Technologies
Toronto, Ontario
06.2021 - 12.2021
- Developed scientific content in the form of microlearning modules, summaries, assessments, coaching scenarios, and other medical-related content for small, mid and enterprise-level life sciences companies.
- Validated the accuracy of information, data and references in written content.
- Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance the learning journey.
- Utilized knowledge of industry best practices to improve upon existing training method.
- Assisted in the successful implementation of multiple projects in a time-bound manner.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
Customer Success Analyst
Millennium1 Solutions
Etobicoke, Ontario
03.2021 - 06.2021
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Promoted product offerings to drive growth and exceed benchmarks.
Medical Manager and Senior Specialist Orthopedic Surgeon
Starcare Hospital
Muscat, Oman
02.2016 - 11.2020
- Demonstrated leadership by making improvements to work processes and helping to train others
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functioning
- Increased hospital revenues by 18% through increased patient volume and increased use of higher-value procedures
- Treated patients in orthopedic surgery clinics, intensive care units and operating rooms in the Muscat region
- Experienced in handling Electronic medical records software.
Orthopedic Surgeon
Ram Hospital
Hyderabad, India
08.2011 - 01.2016
- Managed Diverse Musculoskeletal Health issues in patients
- Evaluated patients, diagnosed orthopedic conditions and provided appropriate recommendations for treatment
- Managed surgical planning, scheduling and coordination.
Education
Post Graduate Diploma - Health Informatics
George Brown College
09.2020 - 06.2021
M.D. - Orthopedic Surgery
Pravara Insitute of Medical Science
Ahmednagar, India 04.2007 - 05.2009
M.D. - Medicine
Maharashtra University of Medical Sciences
Nashik, India 09.1999 - 01.2006
Skills
- Omnichannel SaaS domain experience
- Learning management system (LMS) knowledge
- Project management
- Implementation of complex projects
- 10 years of Healthcare Experience as a Medical doctor
- Medical Terminology Knowledge
- Life sciences content development
- Adult learning methodologies
- Hospital-based education
- Workflow process improvement
- E-learning
- Curriculum development
- Developing coaching scenarios and assessments
- Improving Learning Strategies
- Learning outcomes tracking
- Clinical education
- New Hire Training
- Supervisor Skills Training
- Customer Success
- Industry best practices
- Managerial and Leadership
- Collaboration and Team player
- Decision Making
- Verbal and Written Communication
- Complex Problem Solving
- Detail-Oriented
- Microsoft Office
- Microsoft Projects
- Adobe Acrobat Pro
- Experience in using Jira, Zendesk, Hubspot, Slack
Accomplishments
- Consistently maintained high customer satisfaction ratings and KPIs.
- Led team to achieve perfect CSAT scores (above 8.5), earning recognition from upper management.
- Developed relationships with 12 new clients (small, mid, and enterprise level), achieving the target of a CAST score of 8.5 and above by successfully organizing, planning and implementing the E-learning and content development projects on the omnichannel platform.
- Recognized as Employee of the month for march 2022 for outstanding performance and team contributions
Certification
- Academic Diploma: Business Analysis, IIBA Toronto, ON - 06/2021
- Understanding Canadian Healthcare McMaster University Hamilton, ON - 06/2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Education Manager
ACTO Technologies
12.2021 - 12.2022
Medical Education and Implementation Specialist
ACTO Technologies
06.2021 - 12.2021
Customer Success Analyst
Millennium1 Solutions
03.2021 - 06.2021
Post Graduate Diploma - Health Informatics
George Brown College
09.2020 - 06.2021
Medical Manager and Senior Specialist Orthopedic Surgeon
Starcare Hospital
02.2016 - 11.2020
Orthopedic Surgeon
Ram Hospital
08.2011 - 01.2016
M.D. - Orthopedic Surgery
Pravara Insitute of Medical Science
04.2007 - 05.2009
M.D. - Medicine
Maharashtra University of Medical Sciences
09.1999 - 01.2006
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