Parneet Tanwar
Stoney Creek,ON
Summary
- Customer Service Representative with 3+ years of experience in customer care and a reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Store Manager
Tim Hortons
09.2023 - Current
- Established strong and positive working relationships within organization to contribute to team success, achieved daily sales goals with a very fast pace of work
- Enhanced performance through training new team members
- Ensured store cleaning as per Tim standards and customer's safety.
Store Manager
Wings Up
09.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with friendly service
- Maintained adequate staffing to meet objectives within budget
- Educated customers on special pricing opportunities and company offerings
Shift Supervisor
Tim Horton
11.2020 - 06.2023
- Promoted high customer satisfaction by resolving problems with friendly service
- Listened to customer needs to identify and recommend best products and services.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Key Holder Supervisor
Labels
10.2023 - 12.2023
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Managed store personnel by delegating tasks and supervising daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
IELTS Trainer
Indo West Academy
01.2020 - 03.2021
- Used positive reinforcement and provided clear feedback to help students succeed.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Maintained accurate files of assessment results, graded assignments, and student work.
Front Desk Supervisor
Future Planet
03.2020 - 09.2020
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Sales Representative
La Vie En Rose
04.2022 - 07.2022
- Completed sales targets
- Developed key customer relationships to increase sales
- Contacted new and existing customers to outline benefits of products.
Education
International Business System Analysis - Post Graduate Certificate
Northern College
Scarborough, ON05.2023
International Business Management - Post Graduate Certificate
Northern College
Scarborough, ON05.2022
Bachelor of Commerce - Business Administration
Kurukshetra University
Kurukshetra, Haryana, India05.2021
High School Diploma -
C.B.S.E. New Delhi
Haryana, India04.2018
Skills
- 5 years of experience in Management and Customer service
- High degree of accuracy and attention to detail
- First Aid and CPR training
- Food safety Certificate holder
- Strategic Planning
- Ability to work in very fast-paced environment
- Excellent communication skills – both written and verbal
- Cash Management
- Data driven decision making
- POS Systems
- Staff Development
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Gujarati
Professional Working
Volunteer Work
Worked as an elementary school teacher
References
Sharma, Kashish
Store Manager, Petro Canada, Hamilton, ON
Contact: _1 (705) 933-4786
Sablok, Vansh
Financial Advisor, TD bank , Toronto, ON
Contact: +1 (416) 970-7778
Timeline
Key Holder Supervisor
Labels
10.2023 - 12.2023
Store Manager
Tim Hortons
09.2023 - Current
Store Manager
Wings Up
09.2022 - 06.2023
Sales Representative
La Vie En Rose
04.2022 - 07.2022
Shift Supervisor
Tim Horton
11.2020 - 06.2023
Front Desk Supervisor
Future Planet
03.2020 - 09.2020
IELTS Trainer
Indo West Academy
01.2020 - 03.2021
International Business System Analysis - Post Graduate Certificate
Northern College
International Business Management - Post Graduate Certificate
Northern College
Bachelor of Commerce - Business Administration
Kurukshetra University
High School Diploma -
C.B.S.E. New Delhi
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Dilan GregoryDilan Gregory
Junior Executive at Ogilvy DigitalJunior Executive at Ogilvy Digital