Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Papinderpal Khera

Ardrossan,AB

Summary

Adept at creating tailored travel experiences and ensuring secure, punctual transportation, I've excelled in roles from Dhillon Travels Ltd to Prestige Transportation. Leveraging skills in GPS route planning and exceptional customer service, I've consistently enhanced client satisfaction and safety. My flexibility and time management abilities have significantly contributed to surpassing employer expectations and achieving commendable service records.

Overview

16
16
years of professional experience

Work History

Driver

Prestige Transportation( Contracted by ETS DATS)
09.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes..
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
  • Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
  • Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
  • Calculated and collected fares from passengers.

Receptionist

ECONO LODGE
01.2016 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.

Receptionist

SAGARPUR HOLDINGS LTD
03.2014 - 01.2016
  • Negotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Presented purchase offers to sellers for consideration.
  • Delivered positive, effective sales presentations.
    Met all monthly and quarterly sales goals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated contracts on behalf of clients.

Travel Agent

Dhillon Travels Ltd
02.2009 - 05.2013
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Answered in-bound calls, made reservations using Sabre and wrote tickets.

Education

Real Estate

UBC Sauder School of Business
Vancouver, BC
04-2016

Bachelor of Arts - Arts

Guru Nanak National College
Nakodar ,Punjab (India)
04-1997

High School Diploma -

St Judes Convent School
Nakodar, Punjab(India)
03-1991

Skills

  • Time management
  • Customer Service
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Defensive driving
  • Route planning
  • Driving in adverse conditions
  • Passenger assistance

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working

Timeline

Driver

Prestige Transportation( Contracted by ETS DATS)
09.2023 - Current

Receptionist

ECONO LODGE
01.2016 - 11.2020

Receptionist

SAGARPUR HOLDINGS LTD
03.2014 - 01.2016

Travel Agent

Dhillon Travels Ltd
02.2009 - 05.2013

Real Estate

UBC Sauder School of Business

Bachelor of Arts - Arts

Guru Nanak National College

High School Diploma -

St Judes Convent School

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Papinderpal Khera