Summary
Overview
Work History
Education
Skills
Websites
Key Competencies Skills
Timeline
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Christiana Ijeoma

Calgary,AB

Summary

Dedicated and customer-focused professional with a strong background in customer service and call center representative. Proven ability to deliver exceptional service, build positive relationships with customers, and contribute to organizational success. A reliable team player with excellent communication skills, seeking a Customer Service Representative position to utilize my expertise in enhancing customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

24-7 Intouch
Calgary
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Senior Customer Representative

United Bank for Africa
Lagos
09.2021 - 08.2023
  • Conducted customer service training for new team members.
  • Provided technical support to customers via phone, email and online chat.
  • Developed strategies to increase customer satisfaction ratings.
  • Resolved customer complaints in a timely manner.
  • Monitored customer feedback data and identified areas of improvement.
  • Analyzed customer needs and developed customized solutions to meet those needs.
  • Worked closely with other departments to ensure that customers received the best possible service experience.
  • Identified trends in customer service requests and created reports for management review.
  • Maintained records of all customer interactions, transactions, comments and complaints.
  • Responded promptly to customer queries via telephone, email or social media channels.
  • Implemented quality control processes to ensure high standards of service delivery.
  • Liaised between customers and other departments when necessary in order to resolve issues quickly.

Administrative Assistant/Data Entry

Ernest and Young
Lagos
12.2018 - 12.2019
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Responded effectively to sensitive inquiries or complaints.

Education

Bachelor of Science - History and International Studies

Federal University Otuoke
Bayelsa, Nigeria
01-2018

Diploma - Computer Science

University of Regina
Regina, SK

Skills

  • Data Entry
  • Complaint resolution
  • Call Management
  • Data Collection
  • Microsoft Office
  • Typing proficiency
  • Proofreading
  • Office equipment proficiency
  • Customer Relationship Management (CRM)
  • Prioritization
  • Quality Control
  • Documentation
  • Critical Thinking

Websites

Key Competencies Skills

  • Customer Service Excellence
  • Effective Communication
  • Relationship Building
  • Problem Resolution
  • Team Collaboration
  • Multitasking
  • Time Management
  • Microsoft Office Suite

Timeline

Customer Service Representative

24-7 Intouch
10.2023 - Current

Senior Customer Representative

United Bank for Africa
09.2021 - 08.2023

Administrative Assistant/Data Entry

Ernest and Young
12.2018 - 12.2019

Bachelor of Science - History and International Studies

Federal University Otuoke

Diploma - Computer Science

University of Regina

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Christiana Ijeoma