Christiana Ijeoma
Calgary,AB
Summary
Dedicated and customer-focused professional with a strong background in customer service and call center representative. Proven ability to deliver exceptional service, build positive relationships with customers, and contribute to organizational success. A reliable team player with excellent communication skills, seeking a Customer Service Representative position to utilize my expertise in enhancing customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
Calgary
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Senior Customer Representative
United Bank for Africa
Lagos
09.2021 - 08.2023
- Conducted customer service training for new team members.
- Provided technical support to customers via phone, email and online chat.
- Developed strategies to increase customer satisfaction ratings.
- Resolved customer complaints in a timely manner.
- Monitored customer feedback data and identified areas of improvement.
- Analyzed customer needs and developed customized solutions to meet those needs.
- Worked closely with other departments to ensure that customers received the best possible service experience.
- Identified trends in customer service requests and created reports for management review.
- Maintained records of all customer interactions, transactions, comments and complaints.
- Responded promptly to customer queries via telephone, email or social media channels.
- Implemented quality control processes to ensure high standards of service delivery.
- Liaised between customers and other departments when necessary in order to resolve issues quickly.
Administrative Assistant/Data Entry
Ernest and Young
Lagos
12.2018 - 12.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded effectively to sensitive inquiries or complaints.
Education
Bachelor of Science - History and International Studies
Federal University Otuoke
Bayelsa, Nigeria01-2018
Diploma - Computer Science
University of Regina
Regina, SKSkills
- Data Entry
- Complaint resolution
- Call Management
- Data Collection
- Microsoft Office
- Typing proficiency
- Proofreading
- Office equipment proficiency
- Customer Relationship Management (CRM)
- Prioritization
- Quality Control
- Documentation
- Critical Thinking
Key Competencies Skills
- Customer Service Excellence
- Effective Communication
- Relationship Building
- Problem Resolution
- Team Collaboration
- Multitasking
- Time Management
- Microsoft Office Suite
Timeline
Customer Service Representative
24-7 Intouch
10.2023 - Current
Senior Customer Representative
United Bank for Africa
09.2021 - 08.2023
Administrative Assistant/Data Entry
Ernest and Young
12.2018 - 12.2019
Bachelor of Science - History and International Studies
Federal University Otuoke
Diploma - Computer Science
University of Regina