Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

PAOLA N. MARTINEZ

Toronto,ON

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than three years of experience. Highly effective and comfortable working with people at all levels in organization.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient in operating equipment, handling chemicals and restocking supplies.


Overview

6
6
years of professional experience

Work History

Owner

UNITED PRO SERVICES
09.2020 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.

Revenue Accountant

MetCap Living Management
11.2018 - 11.2021
  • Enhanced revenue reporting accuracy by streamlining and automating processes.
  • Used advanced software to prepare documents, reports, and presentations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Conducted detailed analysis of financial data to identify trends and opportunities for improvement in revenue management.

Cleaner

ServiceMaster
08.2017 - 09.2018
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Collaborated effectively with other departments to ensure seamless coordination and meeting essential deadlines for facility maintenance requirements.

Education

Bachelor of Laws - Law Studies

Guadalajara Lamar
Guadalajara, Jalisco. Mexico
11.2007

Skills

  • Administrative Oversight
  • Regulatory Compliance
  • Budget Administration
  • Negotiation
  • Customer Service
  • Professional Appearance
  • Effective communication
  • Multitasking capabilities

Accomplishments

  • Collaborated with team of ten in the development of Post Construction Bussines Cleaning.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Owner

UNITED PRO SERVICES
09.2020 - Current

Revenue Accountant

MetCap Living Management
11.2018 - 11.2021

Cleaner

ServiceMaster
08.2017 - 09.2018

Bachelor of Laws - Law Studies

Guadalajara Lamar

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PAOLA N. MARTINEZ