Paola Zuppa-Silva
San Diego
Summary
Proven to excel in high-stress environments, as demonstrated at Sea World San Diego, I bring a blend of exceptional customer service and warehouse safety skills. Fluent in bilingual communication, I am punctual, reliable, and committed to excellence. Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. .
Overview
5
5
years of professional experience
Work History
Stocker
Costco
10.2024 - 01.2025
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Crew Member
Dunkin' Donuts
10.2020 - 11.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Customer Service Representative
Sea World San Diego
04.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Construction Management
San Diego State University
San Diego, CA05-2027
Skills
- Willing to learn
- Positive attitude
- Customer service
- Warehouse safety
- Safety processes and procedures
- Punctual and reliable
- Fluent bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Stocker
Costco
10.2024 - 01.2025
Crew Member
Dunkin' Donuts
10.2020 - 11.2024
Customer Service Representative
Sea World San Diego
04.2020 - 10.2020
No Degree - Construction Management
San Diego State University
Similar Profiles
Esteban FabianEsteban Fabian
Major Sales Associate at CostcoMajor Sales Associate at Costco
SUDHA ASUDHA A
Tester at CostcoTester at Costco
Ana Kristine BatallaAna Kristine Batalla
Part-Time-Food Service Assistant at CostcoPart-Time-Food Service Assistant at Costco