Paola Vena
Downsview,ON
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
The Butchers Son
06.2022 - 04.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selection and provided recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier Team Lead
Organic Garage
Thornhill, Ontario
01.2021 - 06.2022
- Led cashier team in providing exceptional customer service at organic grocery store.
- Trained new cashiers on checkout procedures and company policies.
- Oversaw daily cash handling and ensured accurate register balances.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Managed scheduling, payroll, and time off requests for team members.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Telecommunications Operator
AT&T Telecom
Toronto, Ontario
01.2019 - 12.2019
- Operated telecommunications systems to manage incoming and outgoing calls effectively.
- Coordinated communication between departments to ensure service continuity.
- Monitored network performance and reported issues to technical teams promptly.
- Assisted customers with inquiries, providing clear information and support.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Operated telephone switchboard and routed calls to correct destination.
- Updated and maintained personal copy of staff directory and other resources to verify accurate dispensing of information.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Drove revenue by promoting products and services for sales conversions.
- Performed routine maintenance on telephone equipment.
- Performed data entry tasks related to customer accounts and contact information.
- Identified opportunities for process improvement within the team environment.
- Assisted customers in selecting the most cost-effective telecommunications plan.
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Provided feedback on customer service initiatives implemented by management.
Education
High School Diploma -
Boylen Collegiate
Falstaff Ave North York ON.06-1994
Skills
- Cash handling
- Point-of-Sale systems
- Transaction processing
- Inventory management
- Product knowledge
- Customer relationship management
- Sales promotion
- Process improvement
- Team leadership
- Cultural awareness
- Reliability and punctuality
- Customer service
- Stress management
- Data entry proficiency
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Employee training
- Product merchandising
- Check processing
- Telephone management
- Customer focus
- Quality assurance
- Cash handling expertise
- Order coordination
- Up-selling techniques
- Payment processing
- Attention to detail
- Basic math
- Point-of-sale system
- Phone etiquette
- Cash register operation
- Patience and composure
- Positive and professional
- Customer satisfaction
- Customer inquiries
- Calm demeanor
- Refund handling
- Cash management
- Customer relations
- security procedures understanding
- Excellent communication
- Order taking
- Manual dexterity
- Flexible schedule
- Hospitality and accommodation
Languages
English
Professional
Certification
*Aesthetics license
*Hairdressers license
*Smart Serve license
Affiliations
- Professional singer/songwriter of 20 years
- Lead front woman of a 9 piece jazz/funk performance band
- Exercise enthusiast
Timeline
Customer Service Cashier
The Butchers Son
06.2022 - 04.2024
Cashier Team Lead
Organic Garage
01.2021 - 06.2022
Telecommunications Operator
AT&T Telecom
01.2019 - 12.2019
High School Diploma -
Boylen Collegiate
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