Paola Velazquez
Montreal,QC
Summary
Accomplished Customer Service Professional with over 7 years of experience in hospitality and customer support roles, adept at providing top-notch service in high-pressure environments. Skilled in interpersonal communication, conflict resolution, and customer satisfaction, with a strong background in handling complex customer inquiries and providing exceptional service. Eager to leverage expertise in a dynamic new setting that values hard work and excellent service delivery.
Overview
10
10
years of professional experience
Work History
Cook – Aide À La Personne
MASADA Institute for Senior Citizens
04.2024 - Current
- Meal Preparation: Created balanced menus tailored to specific dietary needs.
- Food Safety and Hygiene: Maintained high standards of kitchen cleanliness and adhered to food safety regulations.
- Team Collaboration: Worked effectively with other caregivers and healthcare professionals.
Hospitality Team Member
STAFF SHOP
09.2024 - Current
- Delivered exceptional guest service to enhance customer satisfaction and loyalty.
- Resolved customer complaints effectively, maintaining positive guest relationships and experiences.
Logistics Department Manager - Call Center
CLAAN SPA
02.2018 - 03.2024
- Managed customer inquiries with a focus on resolving issues and ensuring a high level of customer retention and satisfaction.
- Adapted to varied work hours, including nights, weekends, and holidays, to meet the dynamic needs of the organization.
Customer Service Representative
IBERDROLA
08.2016 - 08.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume incoming calls, ensuring timely assistance and customer satisfaction.
Customer Service Desk Cashier
Caffe Venezzia
01.2016 - 08.2016
- Supervised cash handling operations, ensuring accuracy and compliance with company policies.
- Implemented process improvements to enhance checkout efficiency, reducing customer wait times.
Education
Ungraded Law School -
Universidad de Carabobo
Valencia, Venezuela01.2016
High School Diploma - undefined
U.E.P. "Miguel Palao Rico"
San Carlos, Cojedes, Venezuela01.2014
Skills
- Customer Interaction: Expert in engaging with customers to foster positive experiences and ensure service excellence
- Conflict Resolution: Experienced in resolving customer issues promptly and maintaining high satisfaction levels
- Adaptability & Flexibility: Skilled at adapting to varying customer needs and work environments
- Team Collaboration: Effective at working collaboratively in team settings, contributing to team efforts and shared goals
- Efficiency & Accuracy: Proven ability to manage multiple tasks efficiently under pressure without compromising service quality
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Hospitality Team Member
STAFF SHOP
09.2024 - Current
Cook – Aide À La Personne
MASADA Institute for Senior Citizens
04.2024 - Current
Logistics Department Manager - Call Center
CLAAN SPA
02.2018 - 03.2024
Customer Service Representative
IBERDROLA
08.2016 - 08.2017
Customer Service Desk Cashier
Caffe Venezzia
01.2016 - 08.2016
High School Diploma - undefined
U.E.P. "Miguel Palao Rico"
Ungraded Law School -
Universidad de Carabobo