Summary
Overview
Work History
Education
Skills
Timeline
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Paola Rojas Mercado

Sacramento

Summary

Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment. Brings solid understanding of social behavior and principles. Ready to use and develop problem-solving and analytical skills.

Overview

4
4
years of professional experience

Work History

Restaurant Server

Blue House Korean BBQ
11.2021 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Processed orders accurately and efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Assisted in training new staff on restaurant protocols and service standards.

Restaurant Hostess

Blue House Korean BBQ
11.2021 - Current
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Coordinated reservations and special events, enhancing overall guest experience.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Facilitated communication between front-of-house and kitchen staff to ensure service efficiency.

Education

Bachelor of Arts - Sociology

Sacramento State
Sacramento, CA
05-2026

Skills

  • Organization
  • Guest service
  • Detail-oriented
  • Consistent professional demeanor
  • Adaptable learner
  • Time management
  • Team collaboration
  • Punctual and reliable
  • Fluent in Spanish
  • social awareness
  • Understanding of ethical principles
  • Attention to detail

Timeline

Restaurant Server

Blue House Korean BBQ
11.2021 - Current

Restaurant Hostess

Blue House Korean BBQ
11.2021 - Current

Bachelor of Arts - Sociology

Sacramento State

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Paola Rojas Mercado