Paola Perez
Daly City
Summary
Motivated service worker with exceptional social skills, communication abilities, and a strong customer service background. Committed to following health and safety guidelines and ensuring proper handling of food items. Actively seeks out opportunities to support team members and proactively address any issues that may arise. Energetic and adaptable professional with a proven track record of strong leadership and organizational skills. Possesses a deep understanding of business operations and financial management, coupled with expertise in strategic planning and effective team coordination. Dedicated to driving growth and efficiency while fostering a positive workplace culture.
Overview
16
16
years of professional experience
Work History
General Manager
Farmerbrown Restaurant
02.2022 - Current
- Ensure compliance with Company standards and was responsible for overseeing daily operations of establishments, including staff relations, menu item production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, food preparation, and quality, and financial accountability.
- Cultivate leadership through modeling, strategic, communication and mentorship
- Ensure the highest level of customer service is executed across locations
- Help lead in training, development, and communication with all team members to ensure they properly understand and meet job expectations
- Enforce Company policies with management team/direct reports and team members through written and oral communication in a timely and effective matter
- Monitor sales performance through the analysis of sales reports and create action plans to address concerns
- Perform general clerical functions within the restaurants as needed, which may include payroll, scheduling, analyzing operating statements and other duties assigned.
Assistant General Manager
Peet's Coffee
04.2013 - 02.2022
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Barista
Peet's Coffee
04.2012 - 04.2013
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Sales Associate
Paradise Shops
04.2012 - 04.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Assistant Manager
Claire's Boutique
04.2009 - 04.2010
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
Some College (No Degree) - Medical Assisting
Regional Occupation Program
High School Diploma -
MCA Montessori
03.2002
Skills
- Team Leadership Expertise
- Staff Management
- Sales
- Food Preparation
- Guest Services
- Cash Handling
- Financial Reporting
- Point of Sale Systems
- Food Safety
- Restaurant Operations
- Problem-solving skills
- Leadership and team building
Timeline
General Manager
Farmerbrown Restaurant
02.2022 - Current
Assistant General Manager
Peet's Coffee
04.2013 - 02.2022
Barista
Peet's Coffee
04.2012 - 04.2013
Sales Associate
Paradise Shops
04.2012 - 04.2013
Assistant Manager
Claire's Boutique
04.2009 - 04.2010
High School Diploma -
MCA Montessori
Some College (No Degree) - Medical Assisting
Regional Occupation Program
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