Paola Pena
Fresno
Summary
Reliable and adaptable professional with a background in customer service and behavioral therapy. Known for strong collaboration and critical thinking skills, committed to enhancing client well-being and providing exceptional support.
Overview
6
6
years of professional experience
Work History
Behavior Technician
Behavior Intervention Associates
2024.05 - Current
- Executed individualized Applied Behavior Analysis treatment plans for children and teenagers on the autism spectrum.
- Facilitated instruction of social, adaptive, and communication skills to clients.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Supported senior technicians in developing individualized treatment goals for clients based on assessments.
Respite Care Provider
24 Hour Home Care
2025.10 - Current
- Provided compassionate assistance with daily living activities for clients in home settings.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
Front Office Receptionist
JP General Building
2020.06 - 2021.08
- Assisted in coordinating scheduling for meetings and appointments with clients.
- Handled customer inquiries, provided information on services, and resolved issues efficiently.
- Maintained organized filing systems for client records and office documents.
Education
Bachelor of Science - Psychology
University of California, Merced
Merced, CA2028-08
High School Diploma -
San Fernando High School
San Fernando, CA2023-06
Skills
- Fast learner
- Customer Service
- Collaboration
- Reliable
- Data Collection
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Respite Care Provider
24 Hour Home Care
2025.10 - Current
Behavior Technician
Behavior Intervention Associates
2024.05 - Current
Front Office Receptionist
JP General Building
2020.06 - 2021.08
Bachelor of Science - Psychology
University of California, Merced
High School Diploma -
San Fernando High School