Hi, I’m
Paola Nana Kamgang
Montreal,QC
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. To seek and maintain full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Intact Insurance
Claims Service Representative
07.2022 - Current
Job overview
- Interviewed policyholders to verify information and obtain additional details.
- Created detailed claim with necessary information to facilitate hand-over to adjuster.
- Maintained accurate and up-to-date records of claim information for future reference.
- Worked productively in fast-moving work environment to process large volumes of claims.
Intact Insurance
Telemarketing Agent
02.2019 - 07.2022
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
Uniprix
Customer Service Cashier
03.2017 - 11.2017
Job overview
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Merlain Canada Inc
Secretary
06.2015 - 08.2016
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
HEC MontréalMontreal, QC
Certificate from Business Management
05.2021
Collège André-LaurendeauLaSalle, QC
Diploma of Collegial Studies from Pure And Applied Science
06.2019
Skills
- Client Relationships
- Policy Requirements and Eligibility
- Active Listening Skills
- Data Entry Software
- Resolving Customer Issues
- Information Updates
- Database Systems
- Problem Resolution
Timeline
Claims Service Representative
Intact Insurance
07.2022 - Current
Telemarketing Agent
Intact Insurance
02.2019 - 07.2022
Customer Service Cashier
Uniprix
03.2017 - 11.2017
Secretary
Merlain Canada Inc
06.2015 - 08.2016
HEC Montréal
Certificate from Business Management
Collège André-Laurendeau
Diploma of Collegial Studies from Pure And Applied Science
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Hafsa NasirHafsa Nasir
Personal Lines Underwriting Support Specialist at Intact InsurancePersonal Lines Underwriting Support Specialist at Intact Insurance
Subhashree PanigrahiSubhashree Panigrahi
Customer Service Representative-II at Intact InsuranceCustomer Service Representative-II at Intact Insurance
Andrew LamoureuxAndrew Lamoureux
Senior Customer Service Representative at Intact InsuranceSenior Customer Service Representative at Intact Insurance
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust