Paola Meza
Moorpark
Summary
Experienced and customer-focused professional with a Bachelor's degree in Management.Record of driving sales, optimizing store operations, and delivering excellent customer service. Skilled in team collaboration, problem-solving, and leveraging data to improve business outcomes. Able to manage inventory, supervise teams, and am able to implement strategies that enhance customer satisfaction and operational efficiency. Committed to growth and contributing to impactful, results-driven environments.
Overview
5
5
years of professional experience
Work History
Sales Floor Merchandise Associate
The TJX Companies Inc.
08.2023 - Current
- Applied leadership talents and problem-solving skills to maintain efficiency with employees
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
Supervisor of Mens and Kids Department
The TJX Companies Inc.
04.2022 - 07.2023
- Fulfilled customers expectations, created connections with consistent loyal customers
- Operated cash register for cash, check, and credit card transactions with high accuracy
- Sustained flexible schedule and received extra shifts to meet business needs and improve companies sales
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier and Returns Associate
The TJX Companies Inc.
12.2019 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Improved efficiency, organized checkout area for optimal workflow.
Education
Bachelor of Science - Business Administration- Management
California State University, Northridge
12.2024
Associate of Arts -
Moorpark Community College
12.2022
Skills
- Retail experience
- Active listener
- Reliable and punctual
- Critical thinking
- Team collaboration
- Strategic Planning and Goal Setting
- Understanding of Consumer Behavior
- Team Training and Development
- Proficiency in Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Merchandise Associate
The TJX Companies Inc.
08.2023 - Current
Supervisor of Mens and Kids Department
The TJX Companies Inc.
04.2022 - 07.2023
Cashier and Returns Associate
The TJX Companies Inc.
12.2019 - 03.2022
Associate of Arts -
Moorpark Community College
Bachelor of Science - Business Administration- Management
California State University, Northridge
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