Paola Mendoza
Sacramento
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled in roles at Octopus Baja and Pieology Pizzeria, enhancing customer satisfaction and leading teams to meet high-volume dining demands. Skilled in cash handling and leadership, I consistently improved service quality and operational efficiency, fostering positive customer and team environments.
Overview
8
8
years of professional experience
Work History
Server
Octopus Baja
02.2024 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Las Brasas Mexican Restaurant
02.2023 - 10.2023
- Ensured accurate handling of customer orders.
- Processed upwards of 80 payment transactions per shift.
- Counted money drawer to ensure accuracy
Assistant Manager
Pieology Pizzeria
07.2020 - 07.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier / Food Prep
Cinco De Mayo
03.2017 - 07.2020
- Multitasking to take orders and prep said orders.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Yuba College
Marysville, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Leadership
- Guest engagement
- Memory retention
- Safe food handling
- High volume dining
- Team collaboration
- Point of sale operation
- Inventory management
Languages
Spanish
Timeline
Server
Octopus Baja
02.2024 - Current
Server
Las Brasas Mexican Restaurant
02.2023 - 10.2023
Assistant Manager
Pieology Pizzeria
07.2020 - 07.2022
Cashier / Food Prep
Cinco De Mayo
03.2017 - 07.2020
Yuba College
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