Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Marquez

Simi Valley

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual.

Overview

8
8
years of professional experience

Work History

Cashier

Shell Gas Station
07.2021 - 10.2022
  • Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed
  • Resolved customer complaints professionally, following company policy
  • Maintained cash drawer, secure all funds in safes
  • Performed cashier reconciliation at the end of each shift to ensure accurate sales management
  • Performed consistent station cleaning of the indoor and outdoor facilities, including restrooms, pumps, and carwash
  • Cross-checked the price of delivered goods for accuracy
  • Resolved car wash and gas pump issues in a timely and effective manner
  • Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Effectively managed food service and beverages to ensure the maximization of sales
  • Follow federal law and company standards on carding customers for all age-restricted products sold at stations
  • Operated equipment and machinery according to safety guidelines
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit

Cashier

Happy New Panda
04.2015 - 07.2021
  • Managed transactions accurately at point of sale, reducing checkout times by 20% through efficient handling of cash, credit, and digital payments
  • Delivered exceptional customer service, handling up to 200 transactions daily, ensuring a positive shopping experience
  • Learned company menu to explain offerings and substitutes to our guests
  • Performed opening and closing duties
  • Partnered with other team members to ensure customer satisfaction.
  • Assisted supervisors in controlling customer flow by reducing waiting times for customers
  • Adhered to safe work practices and ensure compliance with local health and safety regulations
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Assisted customers over the phone regarding store operations, product information and order placement

Education

High School -

Apollo High School
Simi Valley, CA
06-2020

High School -

Royal High School
Simi Valley, CA
06-2019

Skills

  • Strong Work Ethic
  • Fluent in Spanish
  • Rapid Learner
  • Consistent Reliability
  • Written and verbal communication
  • Regulatory compliance
  • POS systems
  • Customer service
  • Refunds and exchanges
  • Merchandise restocking
  • Fraud prevention awareness
  • Cash management
  • Team collaboration
  • Exceptional attention to detail
  • Proactive in accomplishing tasks

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Shell Gas Station
07.2021 - 10.2022

Cashier

Happy New Panda
04.2015 - 07.2021

High School -

Apollo High School

High School -

Royal High School

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Paola Marquez