Paola Marquez
Simi Valley
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual.
Overview
8
8
years of professional experience
Work History
Cashier
Shell Gas Station
07.2021 - 10.2022
- Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed
- Resolved customer complaints professionally, following company policy
- Maintained cash drawer, secure all funds in safes
- Performed cashier reconciliation at the end of each shift to ensure accurate sales management
- Performed consistent station cleaning of the indoor and outdoor facilities, including restrooms, pumps, and carwash
- Cross-checked the price of delivered goods for accuracy
- Resolved car wash and gas pump issues in a timely and effective manner
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Effectively managed food service and beverages to ensure the maximization of sales
- Follow federal law and company standards on carding customers for all age-restricted products sold at stations
- Operated equipment and machinery according to safety guidelines
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit
Cashier
Happy New Panda
04.2015 - 07.2021
- Managed transactions accurately at point of sale, reducing checkout times by 20% through efficient handling of cash, credit, and digital payments
- Delivered exceptional customer service, handling up to 200 transactions daily, ensuring a positive shopping experience
- Learned company menu to explain offerings and substitutes to our guests
- Performed opening and closing duties
- Partnered with other team members to ensure customer satisfaction.
- Assisted supervisors in controlling customer flow by reducing waiting times for customers
- Adhered to safe work practices and ensure compliance with local health and safety regulations
- Delivered high level of customer service to patrons using active listening and engagement skills
- Assisted customers over the phone regarding store operations, product information and order placement
Education
High School -
Apollo High School
Simi Valley, CA06-2020
High School -
Royal High School
Simi Valley, CA06-2019
Skills
- Strong Work Ethic
- Fluent in Spanish
- Rapid Learner
- Consistent Reliability
- Written and verbal communication
- Regulatory compliance
- POS systems
- Customer service
- Refunds and exchanges
- Merchandise restocking
- Fraud prevention awareness
- Cash management
- Team collaboration
- Exceptional attention to detail
- Proactive in accomplishing tasks
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Shell Gas Station
07.2021 - 10.2022
Cashier
Happy New Panda
04.2015 - 07.2021
High School -
Apollo High School
High School -
Royal High School