Paola Lacuesta
Mississauga,Ontario
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
16
16
years of professional experience
Work History
Office Administrator
Activa Clinics Head Office
City of Mississauga, ON
04.2003 - 08.2013
- Answered and managed incoming and outgoing calls while recording accurate messages.
-
Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Composed and drafted all outgoing correspondence.
- Verified and created claim numbers by communicating with various insurance companies.
- Answered questions posed by insured and attorneys.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Professionally and courteously verified appointment times with patients.
- Responded to correspondence from insurance companies.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Prepared billing correspondence and maintained database to organize billing information.
Paralegal / Office Administrator
ML Consultants
Toronto, ON
10.1997 - 03.2003
- Answered questions posed by insured and clients
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
- Maintained contact with claimants and insurance to determine treatment status.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Assisted in the maintenance of charts and/or electronic record (filing, Reports, test results, home care forms).
- Researched questions and concerns from providers and provided detailed responses.
- Managed hundreds of files working directly with the Insurance Office and Health Cares.
Education
High School Diploma - undefined
Father Michael Goetz
City of Mississauga, ON1994
Skills
- 60 WPM typing speed
- Excellent communication skills
- Exceptional telephone etiquette
-
Legal administrative support
- Strong work ethic
- Attention to detail
- Fluent in English and Spanish
- Extremely organized
- Highly motivated
- Office support (phones, faxing, filing)
- Office management professional
- Insurance and collections procedures
Accomplishments
- Management Support
- Ensured smooth operations by supporting executive team.
- Filed all new applications and lump-sum settlement with insurance claims for the entire firm.
Timeline
Office Administrator
Activa Clinics Head Office
04.2003 - 08.2013
Paralegal / Office Administrator
ML Consultants
10.1997 - 03.2003
High School Diploma - undefined
Father Michael Goetz
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