Paola Hernandez
Vancouver,BC
Summary
I'm an organized, highly motivated and hardworking employee with customer service experience. Multitasking and time management abilities eager to apply my skills in the company. I am seeking to restart my career in the field of Tourism and Hospitality and have the opportunity to expand my skills and knowledge while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Server
White Spot
Vancouver
04.2017 - Current
- Served over 80 customers daily in a 50-table restaurant and large group parties
- Worked with POS system to receive and take guest orders, process payment and ensured they were correct before bringing them to the table.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided training to new floor staff members to ensure they fulfilled restaurant service standards.
- Delegated work to staff, setting priorities and goals.
- Upsold customers on additional food items and drinks, increasing sales per table
- Promptly addressed customer concerns or dissatisfaction to lessen any escalation inquiries
- Addressed complaints to kitchen staff and served replacement items.
Volunteer
Vancouver Fashion Week
Vancouver
08.2017 - 08.2017
- Addressed guest concerns and provided information about the show’s schedule
- Sold individual ride tickets wristbands to guests Handled cash and credit transactions and balanced cash drawer
- Managed tickets and VIP wristbands.
Event Assistant
Profesionales en Turismo e Incentivos
Mexico City
09.2015 - 01.2017
- Assisted with the planning and execution of corporative events and expos for more than 600 people
- Helped to coordinate and monitored schedules and timelines for events, ensuring deadlines were met
- Coordinate travel schedules, accommodations and trip logistics for our clients
- Planned, managed and executed corporate events for over 50 attendees, including employee appreciation and seminars
- Researched, proposed and secured vendors/suppliers and administered contracts
- Handled billing, invoicing and payments of vendors
- Received mail and photocopies as needed for each event
- Compiled guest lists and designed invitations, event agendas and menus.
Education
Diploma - Marketing Management in communications
British Columbia Institute of Technology
03.2021
Diploma - Hospitality Management
Arbutus College
03.2019
Bachelor - Tourism Business Management
Universidad Insurgentes
08.2015
Skills
- Customer Service
- Problem-Solving
- Leadership
- Sales Techniques
- Conflict resolutions
- Team building
- Time management
- Experience working with POS systems and cash registers
- Active listening
- Troubleshooting
Languages
English
Spanish
Timeline
Volunteer
Vancouver Fashion Week
08.2017 - 08.2017
Server
White Spot
04.2017 - Current
Event Assistant
Profesionales en Turismo e Incentivos
09.2015 - 01.2017
Diploma - Marketing Management in communications
British Columbia Institute of Technology
Diploma - Hospitality Management
Arbutus College
Bachelor - Tourism Business Management
Universidad Insurgentes
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