Paola Gomez
1550 Rory Lane #19, Simi Valley
Summary
Results-driven professional with experience in both retail management and administrative operations, known for improving efficiency, leading teams, and delivering strong customer experiences. Skilled in store operations, staff supervision, scheduling, and office coordination in fast paced environments. Organized, adaptable, and focused on driving results and supporting overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator / Manager
Vision Landscaping
Simi Valley, CA
08.2024 - Current
- Improved office processes to keep work running smoothly and help the team communicate better.
- Helped increase customer satisfaction by improving service and communication.
- Managed scheduling, daily tasks, and office operations to keep everything organized.
- Kept track of inventory, orders, and supplies to avoid delays.
- Assisted with invoices, payments, and basic payroll tasks.
- Helped train new employees on procedures and systems.
- Provided friendly and efficient customer service, resolving issues quickly.
Barista Lead / Cashier
Porto’s Bakery & Café
Northridge, CA
01.2022 - 07.2024
- Prepared espresso beverages and specialty drinks with consistency and high quality.
- Delivered strong customer service, ensuring a positive and welcoming guest experience.
- Maintained a clean, organized, and safe work environment at all times.
- Trained new team members on drink preparation, procedures, and daily operations.
- Monitored inventory and assisted with ordering supplies to prevent shortages.
- Greeted customers warmly and contributed to a friendly, welcoming café atmosphere.
- Resolved customer concerns quickly and professionally to maintain satisfaction and loyalty.
- Accurately used POS system to process orders and payments.
- Restocked and organized product displays to maintain an appealing presentation.
- Supported team operations by working flexible shifts and covering staffing needs when required.
Store Manager
Finish Line at Macy’s
Thousand Oaks, CA
07.2019 - 01.2022
- Managed daily store operations to improve performance and customer satisfaction.
- Led and supported a positive team environment focused on communication and teamwork.
- Trained and coached staff on product knowledge, sales techniques, and customer service.
- Used sales data to track trends, adjust inventory, and improve profitability.
- Managed inventory control, cash handling, and opening/closing store procedures.
- Improved inventory processes, reducing errors and increasing stock accuracy and turnover.
- Handled customer concerns quickly and professionally to maintain strong relationships.
- Created and maintained visual merchandising and product displays to support sales.
- Scheduled staff based on business needs while staying within budget.
- Conducted employee performance reviews and provided feedback for improvement.
- Approved payroll and supported basic HR and administrative tasks.
Education
Business Administration
Moorpark College
Moorpark, CAHigh School Diploma - Equivalent
Simi Valley High School
Simi Valley, CA06-2016
Skills
- Administrative support
- Leadership and supervision
- QuickBooks
- POS Systems
- Microsoft Office & Outlook
- Time Management
- Organization
- Scheduling
- Schedule and calendar management
- Payroll administration
Certification
- Executive Assistant Certification (Coursework Completed)
- Food Handler Certification
- Valid Driver’s License
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator / Manager
Vision Landscaping
08.2024 - Current
Barista Lead / Cashier
Porto’s Bakery & Café
01.2022 - 07.2024
Store Manager
Finish Line at Macy’s
07.2019 - 01.2022
Business Administration
Moorpark College
High School Diploma - Equivalent
Simi Valley High School