Paola Gamez
Calgary,AB
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Professional Carpet Cleaner
Mi Casa-Home Atmosphere Solutions
01.2022 - 03.2023
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
Sales Associate
Just Cozy
01.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Head Cashier
Forever 21
02.2013 - 09.2016
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
Father Lacombe School
Calgary, AB07.2012
Skills
- Customer Needs Assessments
- POS Systems
- Payroll Systems
- Sales Expertise
- Cash Handling
- Time Management
- Cash Register Operation
- Visual Design
- Project Management
- 3D Modeling
- Concept Development
- CAD Drafting
- 3D Rendering Software
Timeline
Professional Carpet Cleaner
Mi Casa-Home Atmosphere Solutions
01.2022 - 03.2023
Sales Associate
Just Cozy
01.2017 - 10.2019
Head Cashier
Forever 21
02.2013 - 09.2016
High School Diploma -
Father Lacombe School
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