Paola Cordova
Los Angeles,Ca
Summary
Compassionate and dedicated with natural ability to connect with patients and provide quality care. Understands basic patient care principles and proficient in vital signs monitoring and assisting with daily living activities. Committed to making positive impact by ensuring patient comfort and well-being.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Health Herbal Care
05.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Managing approximately 20 to 30 incoming calls, emails I take orders per day from customers.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Office Clerk
Staffing Agency
10.2016 - 06.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Education
CNA - Nursing
Valley School of Nursing
Van Nuys, CA11.2024
John Marshall Highschool
Los Angeles CA 2012
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Patient transfers
- Bathing assistance
- HIPAA compliance
- Companionship and emotional support
- Continuing education
Languages
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Health Herbal Care
05.2020 - Current
Office Clerk
Staffing Agency
10.2016 - 06.2018
CNA - Nursing
Valley School of Nursing
John Marshall Highschool
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