Paola Castro
Calgary
Summary
Experienced Office Assistant with a proven record of delivering exceptional administrative support across multiple departments. Highly organized and detail-oriented, with 10+ years of experience efficiently managing multiple tasks, meeting deadlines, and maintaining accuracy. Demonstrates excellent communication and problem-solving abilities, coupled with a knack for quickly mastering new software and technologies.
Overview
20
20
years of professional experience
Work History
Office Assistant/ Security guard
Consulate of Colombia
01.2023 - 12.2024
- Customer service, guidance and delivery of important documents
- Reception of telephone calls for the purpose of services
- Performed statistics for analysis of service usage
- Attention to detail in the management of processes
- Management of the office system for appointment control
- Guarantee the security and development of processes for the client
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Chocolate Production Assistant
Chocolate Bernard Callibud
01.2022 - 01.2023
- Collaborated in the enlistment in the packaging of materials such as weighed, wrapped, sealed, and labeled chocolate products
- Elaborated documentation of chocolate production ensuring each product has the accurate information
- Effectively collaborated with teamwork to provide excellent customer service to clients
- Provided outstanding attention to final products and demonstrated consistently distinguished performance
Realtor/Office Assistant
Colfiraiz
01.2020 - 01.2021
- Performed office assistant duties such as receiving phone calls, directing them to the proper executive, receiving and sending faxes
- Sent and answered emails to clients and managers about residential properties and mortgage contracts
- Specialized in both listing and selling residential properties
- Management of product development and customer service
- Efficiently advised and informed prospective clients on current market activities/conditions and the negotiation process of real estate transactions
- Displayed superior talent in effectively communicating with sellers, buyers, banks, and mortgage lenders
Cake Design Teacher
Autonomous University of Bucaramanga
01.2016 - 01.2019
- Designed, baked, and decorated creations in classes for students to learn and design their own cakes
- Assisted students in the preparation of cake materials and collaborated with other teachers and directors in educational activities
- Budgeted, managed, purchased, and inventoried supplies for the classes
- Created, developed, and delivered new decoration techniques to students
Business Owner
TU PONQUÉ Pastry Shop
01.2012 - 01.2019
- Responsible for customer liaison, invoicing, and accounts receivable
- Provided outstanding development and implementation of a business plan to provide excellent customer service
- Marketed and advertised business through various networking sites and other marketing outlets
- Maintained a high level of customer satisfaction by delivering outstanding finished products
- Developed new products including breakfast pastries, cakes, cookies, muffins, and breads
Business Advisor
Urban Area Construction
01.2008 - 01.2009
- Managed real estate marketing of the company
- Provided customer services and followed up with existing clients
- Displayed a consultative approach, understood, and anticipated business needs and proactively delivered solutions
- Secured new clients and developed a strategic business plan
- Collaborated with executives, product vendors, and customers to design strategic plans and develop solutions that address each client's needs
Risk Analyst/Commercial Advisor
COLSEGUROS LTD
01.2007 - 01.2008
- Provided management and customer service to clients and business partners
- Executed sales of intangible products and customer follow-up
- Used analytical software to calculate the risk of a decision
- Evaluated business and finance records and determine the level of risk
- Developed strong working relationships, effectively leading to clear communication and quick reaction to market
Risk Analyst/Commercial Advisor
COLSEGUROS LTD
01.2007 - 01.2008
- Provided management and customer service to clients and business partners
- Executed sales of intangible products and customer follow-up
- Used analytical software to calculate the risk of a decision
- Evaluated business and finance records and determine the level of risk
- Developed strong working relationships, effectively leading to clear communication and quick reaction to market
Customer Service Representative
Eastern Cardiovascular Foundation
01.2005 - 01.2006
- Assisted patients to direct and locate the different services they need
- Coordinated lodging patients to the Blue Mountains Program within the organization
- Managed patient admissions and coordinated the distribution of aid for low-income patients
- Provided health care conflict management solution
- Prepared and presented statistical analytic reports
Education
Language Instruction for Newcomers to Canada (LINC -
Bow Valley College
Calgary, AB2024
National Learning Services - undefined
SENA
2017
Leadership Course - undefined
International Christian Community, Bucaramanga
2009
Law Studies - undefined
University of Science and Development, Promoter Agent
2005
SENA/ INEM - undefined
Technology Modality Community Promotion | National Institute of Teaching Stocking (INEM)
2000
Skills
- Detail-oriented and customer service expert
- Strong problem-solving and analytical skills
- Proven ability and flexibility to change priorities
- Able to work in fast-paced environments and stand for extended periods of time
- Ability to lift up to 50 lbs repeatedly
- Office system management
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
Languages
Timeline
Office Assistant/ Security guard
Consulate of Colombia
01.2023 - 12.2024
Chocolate Production Assistant
Chocolate Bernard Callibud
01.2022 - 01.2023
Realtor/Office Assistant
Colfiraiz
01.2020 - 01.2021
Cake Design Teacher
Autonomous University of Bucaramanga
01.2016 - 01.2019
Business Owner
TU PONQUÉ Pastry Shop
01.2012 - 01.2019
Business Advisor
Urban Area Construction
01.2008 - 01.2009
Risk Analyst/Commercial Advisor
COLSEGUROS LTD
01.2007 - 01.2008
Risk Analyst/Commercial Advisor
COLSEGUROS LTD
01.2007 - 01.2008
Customer Service Representative
Eastern Cardiovascular Foundation
01.2005 - 01.2006
National Learning Services - undefined
SENA
Leadership Course - undefined
International Christian Community, Bucaramanga
Law Studies - undefined
University of Science and Development, Promoter Agent
SENA/ INEM - undefined
Technology Modality Community Promotion | National Institute of Teaching Stocking (INEM)
Language Instruction for Newcomers to Canada (LINC -
Bow Valley College
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