Paola Calleros
Long Beach
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
2026
2026
years of professional experience
Work History
Office Sup/Intermediate Office Assistant Bilingual
Long Beach Unified School District Admin Bldg
4 2016 - Current
- Promoted a welcoming environment while managing the receptionist area. Fielded requests for information via phone and in-person requests.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Tagged, organized and stored physical files.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Sorted and distributed business correspondence to correct department or staff member.
- Helped senior clerical staff complete daily workloads.
- Assisted all new students inquiring about financial aid, including walk-ins and those calling and emailing for information.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw the organization, filing and retrieval of records.
- Dispersed incoming mail to correct recipients throughout the office.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Notary Public
Chicago Title Insurance Co
2 2013 - 6 2015
- Consulted with clients in a private or public setting in order to witness document signings.
- Documented all transactions in notary journal to keep a permanent record.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Asked signers if the information contained in the document was true.
Legal Assistant
Gaylord & Nantais
8 2011 - 3 2018
- Redacted confidential information from all legal documents on a case by case basis.
- Drafted various court documents, invoices and enclosures at attorneys’ request.
- Managed communication with courts regarding status of petitions and granted orders.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Issued subpoenas for all necessary records in preparation for trials.
- Directed incoming calls to appropriate staff members.
- Opened new claim files.
- Interpreted and relayed legal information in a clear format for clients.
- Met with clients and other legal professionals to discuss case details.
- Collected data to prepare and draft settlement packages for clients.
- Composed and typed routine letters of correspondence.
- Conducted client interviews and all client intake services.
Calendar Clerk/ Legal Assistant
Market Legal Management
4 2010 - 8 2011
- Drafted various court documents, invoices and enclosures at attorneys’ request.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Directed incoming calls to appropriate staff members.
- Interpreted and relayed legal information in a clear format for clients.
Escrow Assistant
First American Title Company
8 2005 - 9 2007
- Put together closing statements for buyer and seller review.
- Managed master calendar of signings and organized related paperwork.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Manager on Duty/Team Member
GritCycle
02.2023 - 03.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Education
High School Diploma - General
Lakewood High School
Lakewood, CA2000
Skills
- PC proficient
- Dedicated team player
- Organization and efficiency
- Schedule management
- Multitasking and prioritization
- Professional and mature
- Office equipment operations
- Appointment scheduling
- Professional and polished presentation
- Phone call answering
- Customer service
- Time management
- Data entry
- Positive attitude
Education and Training
United States
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager on Duty/Team Member
GritCycle
02.2023 - 03.2025
High School Diploma - General
Lakewood High School
Office Sup/Intermediate Office Assistant Bilingual
Long Beach Unified School District Admin Bldg
4 2016 - Current
Notary Public
Chicago Title Insurance Co
2 2013 - 6 2015
Legal Assistant
Gaylord & Nantais
8 2011 - 3 2018
Calendar Clerk/ Legal Assistant
Market Legal Management
4 2010 - 8 2011
Escrow Assistant
First American Title Company
8 2005 - 9 2007
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