Paola Bermudez
Palmdale
Summary
Dynamic professional with extensive experience in customer service, notably at Dobbs Defense Solution. Proven track record in complaint resolution and account updating, Skilled in call control and appointment scheduling, leveraging both hard and soft skills to enhance customer satisfaction and drive revenue growth.
Polite and professional call representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Dobbs Defense Solution
09.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Manage account information of each caller
- we work with a Goldschmitt & Associates under a SBA contract that provides customer service and account login help to different customers
- Helping callers when they are having issue to access their accounts
- Work with a script that help me to manage every call
Telemarketing Manager
Batya Moore Marketing
06.2023 - 09.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrate good training for new team mates.
Telemarketer
Batya Moore Telemarketing INC
03.2023 - 09.2024
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2019
Skills
- Complaint resolution
- Account updating
- Call logging
- Sales closing
- Inbound phone calls
- Customer service
- Call control
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Dobbs Defense Solution
09.2024 - Current
Telemarketing Manager
Batya Moore Marketing
06.2023 - 09.2024
Telemarketer
Batya Moore Telemarketing INC
03.2023 - 09.2024
High School Diploma -
Palmdale High School
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