Paola-Belen Aguayo Aguayo
Los Angeles
Summary
Results-driven Store Manager with a proven track record in customer service, team leadership, and problem-solving. Expertise in inventory management and staff training enhances operational efficiency and boosts employee morale.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
10.2021 - Current
- Managed inventory levels, optimizing stock availability while minimizing waste and loss.
- Analyzed sales data to identify trends, improving forecasting accuracy for future inventory needs.
- Developed staff schedules, aligning labor resources with peak business demands for efficiency.
- Fostered a positive team environment, enhancing employee morale and reducing turnover rates.
- Collaborated with upper management to align store objectives with corporate goals for overall success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Coffee Bar Manager
Portos Bakery & Cafe
04.2020 - 10.2021
- Trained and mentored staff in coffee preparation techniques and customer service standards.
- Implemented inventory management practices, reducing waste and optimizing supply orders.
- Monitored compliance with health and safety regulations, maintaining high sanitation standards.
- Coordinated employee scheduling while maintaining optimal staffing levels to meet fluctuating customer demands without sacrificing service quality.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Coffee Barista
Portos Bakery & Cafe
02.2019 - 01.2020
- Crafted high-quality coffee beverages to meet customer specifications.
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Trained new baristas on beverage preparation and operational procedures.
- Monitored inventory levels and assisted with stock management to ensure availability.
- Resolved customer complaints promptly, ensuring retention and loyalty through effective communication.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
Sales Associate
Costco
11.2018 - 02.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently to ensure accurate transactions.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented best practices for product placement to optimize visibility and accessibility.
Server
Portos Cafe & Bakery
09.2014 - 11.2018
- Delivered exceptional customer service in a fast-paced environment.
- Managed food and beverage orders accurately, ensuring timely delivery to customers.
- Assisted in training new staff on menu offerings and operational procedures.
- Handled cash transactions efficiently, ensuring accuracy in payments and change given.
- Responded promptly to customer inquiries and resolved issues effectively.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Counseling Psychology
California State University, Los Angeles
Los Angeles, CASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Recruiting and hiring
- Leadership development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Starbucks
10.2021 - Current
Coffee Bar Manager
Portos Bakery & Cafe
04.2020 - 10.2021
Coffee Barista
Portos Bakery & Cafe
02.2019 - 01.2020
Sales Associate
Costco
11.2018 - 02.2019
Server
Portos Cafe & Bakery
09.2014 - 11.2018
Associate of Science - Counseling Psychology
California State University, Los Angeles