PAOLA A L B A
Courtice,Ontario
Summary
Resourceful marketing and administrative assistant with proactive approach to work; combining strong operations and promotional capacities. Skilled at schedule management and project coordination with an ability to act as executive support while creating content, social media marketing campaigns, drive event planning. Client communication, Reports preparation and Budget tracking for office operations & marketing efficiency. Great at following through and managing time, with a sense of urgency.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Armile International
01.2023 - 02.2024
- Manage the Executive Team’s calendars to optimize time, prioritize tasks, and schedule meetings.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Management of social media, email marketing and advertising.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Manage physical and digital filing systems; prepare, format, and distribute reports and documents.
- Coordinate project timelines and deliverables; monitor progress and prepare status reports.
Supervisor
Apple Retailer Company (Teleperformance)
02.2022 - 09.2022
- Supervise, mentor, and support a team of Apple representatives, ensuring high levels of performance and customer satisfaction
- Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback and set clear performance goals
- Develop and implement training programs to enhance the skills and knowledge of representatives
- Prepare and present regular reports on team performance, customer feedback, and operational metrics to senior management
Customer Service Representative
Apple Retailer Company (Teleperformance)
03.2021 - 01.2022
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Met personal, team and company goals in customer service environment
Education
Project Management -
Durham College
09.2024
International Business Management -
Durham College
09.2023
Marketing -
Central University
03.2021
Basic Concepts in Digital Marketing -
Google Garage Digital
10.2020
Skills
- Market Research
- Content Creation
- Graphic Design
- Communication
- Digital Marketing
- Event Coordination
- Creative Thinking
- Attention to Detail
- Adaptability
- Canva
- Microsoft Office Suite
- Data organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Armile International
01.2023 - 02.2024
Supervisor
Apple Retailer Company (Teleperformance)
02.2022 - 09.2022
Customer Service Representative
Apple Retailer Company (Teleperformance)
03.2021 - 01.2022
International Business Management -
Durham College
Marketing -
Central University
Basic Concepts in Digital Marketing -
Google Garage Digital
Project Management -
Durham College
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