Paola Alarcon
Sacramento
Summary
Bilingual Patient Service Representative with a focus on empathetic communication, attention to detail, and patient-centered care. Committed to enhancing patient experiences and streamlining processes.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Sutter Health
Sacramento
06.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Processed insurance information and verified patient eligibility, ensuring timely service and reducing patient wait times.
- Collaborated with team members to consistently improve patient service quality through effective communication and teamwork.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Greeted patients upon arrival and directed them to the appropriate area.
- Cultivated strong relationships with patients, contributing to higher satisfaction scores and ensuring optimal care.
Patient Service Representative
Sutter Health
Roseville
10.2022 - 05.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Scanned completed forms, identification, and insurance cards to maintain accurate patient documents folder.
- Verified insurance information, collected payments, and scheduled appointments to facilitate patient access to care.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Notified providers of patients' arrival and reviewed service delivery to ensure appointments remained on schedule.
Physical Therapy Aide
Crux Rehabiliation
Sacramento
06.2021 - 02.2022
- Instructed patients on proper techniques for exercises and rehabilitation practices to enhance recovery outcomes.
- Supported patients with exercises and mobility tasks under therapist supervision.
- Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
- Assisted therapists in preparing treatment areas and equipment for patient sessions.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
- Ensured cleanliness and organization of therapy rooms and equipment to support optimal treatment environment.
- Coordinated communication between patients, families, and healthcare professionals to improve patient understanding and care continuity.
Education
Bachelor of Science - Kinesiology
William Jessup University
Rocklin, CA05-2019
Skills
- Telephone professionalism
- Bilingual Spanish
- Detail-oriented approach
- Empathy training
in Learning Continued Courses
- Strategic Vision and Decision-Making for Senior Executives and C-Suite Leaders
- Teamwork Skills for Production Crews
- Mural for Brainstorming and Collaboration
- Building and Leading Unstoppable Teams with Admiral William H. McRaven
- Leveraging AI for Employee Mental Wellness
Timeline
Patient Service Representative
Sutter Health
06.2023 - Current
Patient Service Representative
Sutter Health
10.2022 - 05.2023
Physical Therapy Aide
Crux Rehabiliation
06.2021 - 02.2022
Bachelor of Science - Kinesiology
William Jessup University