Pannia
Mississauga,ON
Summary
Dynamic professional with a proven track record at Collateral Management Solutions, adept in complex problem-solving and fostering teamwork. Excelled in enhancing customer loyalty and mentoring staff, demonstrating exceptional verbal communication and active listening skills. Achieved significant improvements in service delivery and team performance, embodying leadership and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Collateral Management Solutions
02.2023 - Current
- Respond to customer requests for products, services, and company information.
- Resolve customer complaints with empathy, active listening, resulting in increased loyalty.
- Assist clients in navigating company website, order requesting and viewing results.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Registry Agent
Collateral Management Solutions
12.2022 - Current
- Conduct comprehensive document searches for financial institutions via the company website, ensuring accuracy and completeness.
- Manage and process client orders, consistently meeting strict Service Level Agreements (SLAs).
- Address client queries through phone and email, providing timely and professional resolutions.
- Train and mentor new hires, fostering their development and integration into the team.
Assistant Manager
Domino's Pizza
05.2021 - 02.2023
- Assist the supervisor in evaluating employee performance and cultivate improvement initiatives.
- Complete inventory audits to identify losses and project demand.
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborate with Store Manager to develop strategies for achieving sales and profit goals.
- Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shift Manager
Domino's Pizza
09.2018 - 05.2021
- Positioned skilled staff in key areas throughout shift to optimize productivity.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Computer Programming
Lambton College of Applied Arts And Technology
Mississauga, ON08-2019
Skills
- Verbal and written communication
- Active listening skills
- Complex problem solving
- Time management
- Teamwork and collaboration
- Staff training
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Customer Service: Soft Skills Fundamentals
- Customer Service Training: Dealing with Difficult Customers
- Mastering Collaboration: Work together for the best results
- Being Strategic: Thinking and Acting with Impact
Timeline
Customer Service Representative
Collateral Management Solutions
02.2023 - Current
Registry Agent
Collateral Management Solutions
12.2022 - Current
Assistant Manager
Domino's Pizza
05.2021 - 02.2023
Shift Manager
Domino's Pizza
09.2018 - 05.2021
- Customer Service: Soft Skills Fundamentals
- Customer Service Training: Dealing with Difficult Customers
- Mastering Collaboration: Work together for the best results
- Being Strategic: Thinking and Acting with Impact
Computer Programming
Lambton College of Applied Arts And Technology
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