Pankur Beri
Ludhiana,Punjab
Summary
With over 7 years of experience in the banking and pharmaceutical industries, I have worked with clients from Canada, Sweden, and Japan. I excel in querying, system integrations, monitoring, troubleshooting, and promptly resolving application issues to maintain seamless operations. My expertise includes optimizing system performance, enhancing user experience, and providing technical support to ensure high client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Coast Capital Savings
Surrey, Canada
11.2022 - Current
- Provides production application support for multi-channel digital applications in retail & commercial banking (web & mobile apps), API Integration(mulesoft).
- Responsible for service availability, service monitoring, change deployment, incident management, problem management.
- Work closely with product owners and architects to provide input about current online banking system.
- Handles change requests for application upgrades, API deployments, Patching, hotfixes, monthly product rollouts, mobile app release, data extraction requests.
- Implemented the major product rollouts such as Interac Interac e-transfer, commercial digital banking, MeToMe transfer,Retail Membership opening applications etc.
- Troubleshoot technical & member facing issues by analyzing database logs, Kibana logs, MuleSoft API logs and Splunk logs
- Created new dashboards, reports, and Alerts in Kibana to manage, monitor, and optimize the application
- Lead status update calls with product owners and vendors, collects and analyzes customer and user feedback to inform product decisions and improvements.
- Manages user incidents and data extraction requests through Service Now tool, defect logging through JIRA tool and monitoring tasks through Dynatrace tool
- Coordinate with cross-functional teams, including development, infrastructure, and network teams, to resolve complex issues that may arise
- Working knowledge of Temenos banking software, Umbraco, Atlassian tools suite, banking applications and understanding of their advanced functionality
- Addresses critical issues outside regular working hours through on call support.
Application Development Senior Analyst
Accenture
Bangalore, Karnataka
01.2020 - 08.2022
- 1 Year of Experience in enhancement and support of SQL Server and MS SQL Service Integration Services
- Experience in the troubleshooting database objects like procedures, SQL agent jobs, and SSIS packages using SSMS, T-SQL
- Worked on change requests and service requests related to SQL (procedures, SQL agent job, and SSIS packages) and incidents in service now tool
- Lead the application playbacks, status meetings and requirements requests
- 1.5 Years of Experience in Oracle PL/SQL Application Support and Enhancement
- Experience in troubleshooting issues related to PL/SQL (packages, procedures, functions, triggers, cursors, views, and exception handling)
- Worked for application migration from inhouse to data center, cloud migration activities for application and internal application upgrade projects
- Worked on PL/SQL database change request (DBCRs), data extraction queries, monitoring, application production support of applications
- Handled user requests and server related issues of Track wise (EMS) application
- Experience in production application support, Service requests, change requests, knowledge articles and problem tickets using service now tool
- Primary POC for the project applications
- 1.5 years of experience in SPLUNK Application configuration and Scripting
- Worked on custom scripts, the configuration of the new applications, troubleshooting the issues, and bug fixing the existing code for applications in Splunk.
Associate Consultant
Capgemini
Bangalore, Karnataka
11.2016 - 01.2020
- Over 3+ years of Oracle PL/SQL Troubleshooting and Enhancement Specialist
- Troubleshooting of the oracle code (packages, procedures) and modification in the existing packages, procedures as per the incidents & requests by business
- Collaborate with development teams to implement fixes and preventive measures
- Identified problems and suggested changes/solutions for real-time data management
- Experience in handling critical incidents during on-call shifts, ensuring that issues are addressed urgently to minimize business impact
- Handled incidents(P1/P2) and diagnosed the PLSQL errors and bug fixing using the service now tool
- Created script to extract specific data from Active Directory
- Developed the script using power shell scripting and handled the issues and requests related to active directory
- Automated the archived data, manual letter release process of Bank Application and incident analysis for Bank's L2 support team using UI Path
- Worked on UI Path tool
- Automated the deletion of the data, manual letter release process of Bank Application and incident analysis for Bank's L2 support team
- Coordinated with the front-end design team to provide them with the necessary stored procedures and packages and the necessary insight into the data.
Education
Bachelor of Technology - Electronics And Communications
Guru Nanak Dev University
Amritsar05-2016
Skills
- Oracle SQL, PL/SQL, TSQL, SQL Server, SSIS, MongoDB
- Data Analysis
- MuleSoft APIs ,Anypoint platform
- Kibana (KQL), AWS Services
- Temenos T24
- Agile Methodology, ITIL Framework ,SDLC Lifecycle
- Linux/Unix, Control M, Active Directory
- Basic knowledge of Java, HTML, CSS, network configuration, Shell Scripting
- Incident Management
Tools
- SSMS, Toad
- Kibana, Splunk, Dynatrace
- Jenkins
- Umbraco
- Service Now, Zendesk, Atlassian Jira
- Confluence , Pager Duty
- UI Path
- Putty, WinSCP ,Postman
Certification
- Elastic Stack Essentials
- AI For Everyone
- AWS Certified Cloud Practitioner
- Agile Project Management
- Preparing Data for Analysis with Microsoft Excel
Timeline
Application Support Analyst
Coast Capital Savings
11.2022 - Current
Application Development Senior Analyst
Accenture
01.2020 - 08.2022
Associate Consultant
Capgemini
11.2016 - 01.2020
Bachelor of Technology - Electronics And Communications
Guru Nanak Dev University
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