Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pankti Raj

Windsor,Ontario

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. In- depth knowledge of numerous software packages and operating system.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Sutherland Global
07.2021 - 09.2022
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborated with ESPN customer support supervisors to resolve customer concerns.
  • Assisted customers with data connectivity issue, including IP troubleshoot and hardware rebooting.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Compiled and accurately entered data into the system for each customer encounter.

Team Lead

Ground Effects
12.2020 - 07.2021
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Created monthly and daily production output plans to ensure that customer service goal were met.

Customer Service Executive

Raymond Group
02.2015 - 05.2017
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Corresponded with delinquent customers to collect payments and make billing arrangements.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Computer Network Technician

St. Clair College
Windsor, ON
08.2020

Bachelor of Science - Computer Engineering

Gujarat Technological University
Ahmedabad
05.2018

Skills

  • VPN Configurations
  • Technical Support Triage
  • Software and Hardware Issues
  • Remote System Analysis
  • Help Desk Support
  • Technical Documentation
  • LAN and WAN Assessment
  • Troubleshooting Network Issues
  • Microsoft Excel
  • Application Support

Certification

  • Certified Information system security Proffesional

Timeline

IT Help Desk Technician

Sutherland Global
07.2021 - 09.2022

Team Lead

Ground Effects
12.2020 - 07.2021

Customer Service Executive

Raymond Group
02.2015 - 05.2017

Computer Network Technician

St. Clair College

Bachelor of Science - Computer Engineering

Gujarat Technological University

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Pankti Raj