Pankaj Tripathi
Senior Manager - Solutions & Delivery
Toronto,ON
Summary
Experienced services and engineering leader with a proven track record of successfully leading large-scale supply chain solution implementations throughout their full life cycle. Possess deep domain knowledge in various aspects of distributed order management (DOM), call center operations, store operations, reverse logistics, and inventory management for major e-commerce retailers such as Trivantage, Kohls, Walmart, Yoox (Italy), Best Buy, Home Depot, T-Mobile, LCBO (Ontario, Canada), FCL (Saskatchewan, Canada), Ryder Logistics, Signet Jewelers, and SPARC Group. Have played diverse roles including business process consulting, product management, and functional solution design. Skilled in building and leading teams of both functional and technical consultants. Provide technical and functional expertise to retail clients across omni-channel, B2B, and B2C domains. Proficient in managing cross-functional teams and effectively communicating with stakeholders to define go-to-market strategies. Successfully managed the full software development life cycle (SDLC) for a portfolio of projects involving integrations and customizations. Support pre-sales activities by conducting fit-gap analysis, proposing solution footprints, providing estimates, and defining implementation roadmaps.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Delivery Head
Party City
04.2022 - Current
- Working as Delivery Head for IBM Sterling OMS project
- Acting Solution advisor for key design changes
- Manage delivery team to meet client requirements
Enterprise Architect
SPARC GROUP LLC
10.2022 - 03.2024
- Company Overview: SPARC group has acquired Reebok, Brooks Brothers, Eddie Bauer, F21, Aeropostale, Lucky, Nautica and plans to build common Enterprise Solution for retail
- Working as an Enterprise Architect to streamline all brands under common platforms
- Helping SPARC to invest in supply chain products and decommission legacy systems
- SPARC group has acquired Reebok, Brooks Brothers, Eddie Bauer, F21, Aeropostale, Lucky, Nautica and plans to build common Enterprise Solution for retail
Signet Jewellers LTD
05.2021 - 09.2022
- Signet has implemented the IBM OMoc Next Gen suite
- Conducted discovery workshop sessions for IBM Sterling Call Center Phase 6
- Helped Signet call center representatives reduce the volume of call duration and efficient customer experience
Party City
03.2021 - 04.2021
- Party City has implemented the IBM OMoc Next Gen suite
- The solution had multiple issues reported by client and I audit the solution
- Provides recommendations and best solution practices to implement OMS and it helped them scale in 2021 season significantly
Ryder Logistics
01.2021 - 02.2021
- Vendor Assessment( Sterling OMS, Manhattan Active Omni, Sales Force OMS, Softeon OMS)
- Discovery workshops and Solution Definition
- Helped Ryder choose the best OMS product in the market as per the business requirement
Federal Cooperative LTD
06.2019 - 12.2020
- Company Overview: Employer: IBM SWG US| Expert Labs
- Working on B2B implementation and preparing clients for implementation plans to roll out the solution
- This solution aimed to provide business to business(B2B) order management capabilities using new Sterling Order Management System(OMS), IBM Call Center for Commerce, IBM Sterling Store
- Employer: IBM SWG US| Expert Labs
IBM Sales
01.2019 - 05.2019
- Company Overview: Employer: IBM SWG US| Expert Labs
- I utilized my advanced level of OMS capabilities and provided an OMS - Blockchain Audit enabled solution to the IBM Sales team
- The offering extends the Sterling OMS capabilities into a broader IBM ecosystem with cloud, blockchain and AI technologies to deliver a solution that uses natural language to retrieve and analyze relevant order management audit data with the Call center application
- Employer: IBM SWG US| Expert Labs
Technical OMS architect
Liquor Control Board of Ontario
10.2017 - 12.2018
- Company Overview: Employer: IBM SWG US| Expert Labs
- Working as Technical OMS architect at LCBO to transform the entire Order Management Life Cycle for the LCBO
- This release 1 included Ship To Home, Buy Online Pick from Store, Buy Online Route to Store Order
- Integration with Canada Post, TD Bean stream
- This project aims to provide order and inventory visibility across all channels for LCBO
- Employer: IBM SWG US| Expert Labs
T Mobile
01.2017 - 09.2017
- Company Overview: Employer: IBM SWG US| Expert Labs
- Working on IBM Sterling order management and IBM ODM
- Working with IBM ODM architects and T mobile architects to create an Omni channel order fulfillment for T Mobile
- Employer: IBM SWG US| Expert Labs
Home Depot
09.2015 - 10.2016
- Company Overview: Employer: IBM SWG US| Expert Labs
- This was a multiyear initiative to move Order Management from legacy JDA to IBM Sterling OMS platform
- Phase1: Inventory Module of Home Depot
- Transition of entire inventory features from JDA to IBM Sterling
- Phase2: Order Module of Home Depot
- This includes Online order (BOSS, STH) and Vendor Procurement flows to be designed in IBM Sterling OMS
- Performance of Inventory and order flow with best Sterling practices for OMS
- I was also responsible for design and integration with Cassandra for Sterling Audit
- Home depot inventory and orders started flowing seamlessly and ensured customer delivery on time
- Employer: IBM SWG US| Expert Labs
Best Buy
04.2015 - 08.2015
- Company Overview: Employer: IBM SWG US| Expert Labs
- Worked as an architect role with IBM Sterling Dojo based WEB UI Framework customization for Store Pickup and Delivery
- Best Buy store operation improved overall efficiency for online orders
- Employer: IBM SWG US| Expert Labs
Yoox
11.2014 - 02.2015
- Company Overview: High end fashion retail based in Italy
- Worked with complex process modeling to meet client requirements
- This project aimed at multibrand releases and I was a core part of the solution team to lay the foundation for next project delivery
- High end fashion retail based in Italy
Subject Matter Expert and Solution Architect
Wal-Mart
07.2014 - 10.2014
- Company Overview: Employer: IBM SWG US| Expert Labs
- Subject Matter Expert and Solution Architect in General Merchandising for Wal-Mart Canada
- POCs done at client for payment(CTR), sourcing, scheduling, Carrier Selection, variable weight, charge consolidation, Holiday readiness OMS expertise
- Grocery project for Wal-Mart Canada
- Key challenges: Inventory table locking, Sourcing with large Distribution groups
- Walmart Canada grocery project aimed at selling and fulfillment of grocery orders in Canada
- Employer: IBM SWG US| Expert Labs
GlaxoSmithkline
03.2014 - 04.2014
- Company Overview: Employer: IBM SWG US| Expert Labs
- Mini project to integrate IBM Cognos, Sterling OMS and IBM WCS to deliver a demo to the client
- Owned the Cognos and Sterling OMS and designed a POC to pre pre-sales team
- Employer: IBM SWG US| Expert Labs
Comcast
01.2014 - 02.2014
- Company Overview: Employer: IBM SWG US| Expert Labs
- POC completed the team with promotions in Field Sales and subsequently created an Order in OMS
- Employer: IBM SWG US| Expert Labs
Kohls
07.2013 - 12.2013
- Company Overview: Employer: IBM SWG US| Expert Labs
- Worked in OCF project (OMS implementation Buy online and Ship from Store), Cognos Reports, Performance benchmarking (72 Order during Peak Season)
- Kohls was one of top fashion retailers who gained omni-channel experience selling
- Employer: IBM SWG US| Expert Labs
Trivantage
01.2013 - 06.2013
- Company Overview: Employer: IBM SWG US| Expert Labs
- Joined the Team pre Go live and worked with client post go live to handle multiple issues related to Sterling DOM, WMS, COM, Integration etc
- Employer: IBM SWG US| Expert Labs
Staff Software Developer
Sterling Commerce/IBM ISL
07.2007 - 12.2012
- My work profile includes making critical enhancements, simulation and analysis of customer issues, suggest solution/workarounds for the issues, analyze code fix defects to the Sterling Commerce Multi Channel Fulfillment suite
- Sterling Commerce Multi Channel Fulfillment Interface framework (UI and API), platform framework, database access framework, Service definition framework (SDF) and development tools such as Sterling Commerce IDE, API Tester
- Efficient use of data structure in a highly scalable product
- Very good skill of analyzing performance of the product and fixing the same
- Worked on COGNOS (Framework Manager, Report Studio) for creating reports in Sterling Commerce
- Simulate, analyze and fix the customer reported issues or defects in the Sterling Commerce's Supply Chain App suite
- Complete understanding of Inbound, Picking, Packing, Shipping, Manifest, Carrier, Load, Wave and all other functionalities in Sterling WMS
- Complete understanding of Sterling DOM(Distributed Order Management)
- Have worked in Inventory and Promising Modules
- Fixed defects on these areas in the Maintenance process
- Test and release hotfixes and service packs
- Interact with release management group (RMG) for build and release of hotfix
- Review the feature designs to be incorporated in the future product releases
- Worked On-Site in Littleton, MA, USA Sterling Commerce Facility from Feb 2011 to May 2011 and from September 2011 to December 2011(6 months), September 2012 to October 2012 (3 months) on critical customer issues and product features/enhancements
Education
Bachelor of Engineer - Computer Science
B.M.S. College of Engineering
12th and 10th - Science
Dr, VSEC Sharda Nagar
Skills
Omni-channel strategy
Certificationscourses
- Generative AI & Predictive AI for CXOs & Sr. Managers
- Google- Introduction to Generative AI
- Google - Introduction to Large Language Models
- Google - Introduction to Responsible AI
- Google - Prompt Design in Vertex AI Skill Badge
- Responsible AI: Applying AI Principles with Google Cloud
- OpenShift for Absolute Beginners- Hands on May 29, 2020
- Python Bible
- IBM Blockchain Consulting
- IBM AI Skills Academy, Reinventing the world with AI
- Enterprise Design Thinking
- IBM Blockchain Platform
- IBM Cloud Private Foundation Technology
- Docker Essentials
Accomplishments
- Generative Al & Predictive Al for CXOs & Sr. Managers
- Google- Introduction to Generative AI
- Google - Introduction to Large Language Models
- Google - Introduction to Responsible AI
- Google - Prompt Design in Vertex AI Skill Badge
- Responsible AI: Applying AI Principles with Google Cloud
- OpenShift for Absolute Beginners- Hands on May 29, 2020
- Python Bible
- IBM Blockchain Consulting
- IBM AI Skills Academy , Reinventing the world with AI
- Enterprise Design Thinking
- IBM Blockchain Platform
- IBM Cloud Private Foundation Technology
- Docker Essentials
Timeline
Enterprise Architect
SPARC GROUP LLC
10.2022 - 03.2024
Delivery Head
Party City
04.2022 - Current
Signet Jewellers LTD
05.2021 - 09.2022
Party City
03.2021 - 04.2021
Ryder Logistics
01.2021 - 02.2021
Federal Cooperative LTD
06.2019 - 12.2020
IBM Sales
01.2019 - 05.2019
Technical OMS architect
Liquor Control Board of Ontario
10.2017 - 12.2018
T Mobile
01.2017 - 09.2017
Home Depot
09.2015 - 10.2016
Best Buy
04.2015 - 08.2015
Yoox
11.2014 - 02.2015
Subject Matter Expert and Solution Architect
Wal-Mart
07.2014 - 10.2014
GlaxoSmithkline
03.2014 - 04.2014
Comcast
01.2014 - 02.2014
Kohls
07.2013 - 12.2013
Trivantage
01.2013 - 06.2013
Staff Software Developer
Sterling Commerce/IBM ISL
07.2007 - 12.2012
12th and 10th - Science
Dr, VSEC Sharda Nagar
Bachelor of Engineer - Computer Science
B.M.S. College of Engineering
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