Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Generic

Pankaj Taneja

Saint John,NB

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Lazeez. Expert in customer service and complaint resolution, I excel in maintaining composure under pressure. Achieved significant improvements in customer experience by leveraging product knowledge and reliability, ensuring operational excellence and client contentment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Lazeez
03.2023 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Loader and Unloader

TJX Companies
12.2023 - 04.2024
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

Picker Packer

Zara
08.2023 - 11.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.

Dishwasher

Brar's Indian Culture
02.2023 - 07.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Receptionist

Malra Medical Store
01.2021 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Arts - Arts

Hemkunt School
Kot Isa Khan
01.2019

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Customer Complaint Resolution
  • Product Knowledge

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Certification

  • CPR/AED Certification
  • First Aid Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Loader and Unloader

TJX Companies
12.2023 - 04.2024

Picker Packer

Zara
08.2023 - 11.2023

Customer Service Cashier

Lazeez
03.2023 - 08.2024

Dishwasher

Brar's Indian Culture
02.2023 - 07.2023

Receptionist

Malra Medical Store
01.2021 - 01.2023

Bachelor of Arts - Arts

Hemkunt School

Similar Profiles

CREATE PROFILE
Pankaj Taneja