Pankaj Mehan
Surrey,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Account Service Representative
Royal Bank Of Canada, RBC
10.2022 - Current
- Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Sales Associate
Moores Clothing For Men
05.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Desk Associate
Home Depot
05.2022 - 07.2022
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded promptly to incoming sales leads and requests for technical support.
Assistant Manager
Subway
08.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sandwich Artist
Subway
08.2017 - 07.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Sales Associate
Seven Eleven
09.2016 - 08.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Camosun College
Victoria, BC09.2016
Skills
- Client Relationship Building
- Cross-selling expertise
- Professionalism and Etiquette
- CRM software knowledge
- Computer Skills
- Microsoft Office
- Data Entry
- Administrative and Office Support
- MS Office
- Order Processing
- Retail store support
- Teamwork and Collaboration
Timeline
Account Service Representative
Royal Bank Of Canada, RBC
10.2022 - Current
Sales Associate
Moores Clothing For Men
05.2022 - 12.2022
Customer Service Desk Associate
Home Depot
05.2022 - 07.2022
Assistant Manager
Subway
08.2019 - 01.2022
Sandwich Artist
Subway
08.2017 - 07.2019
Sales Associate
Seven Eleven
09.2016 - 08.2017
High School Diploma -
Camosun College
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