PANKAJ KUMAR
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aveer Immigration
Kurukshetra
02.2022 - 03.2024
- Supervised day-to-day operations and delegated tasks to meet performance, quality and service expectations. Resulting in 50% efficiency improvement and increased team morale.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. As a result, there was 20% improvement in customer retention.
- Improved customer satisfaction by addressing and resolving complaints promptly. Resulting in 60% decrease in customer complaints.
- Collaborated with the management team to develop strategic plans for business growth and improvement, which resulted in 25% better identification of growth opportunities and business alignment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills, the team members were therefore 30% more efficient in their operations.
Trainee
Hyatt Regency
Chandigarh
11.2018 - 03.2019
- Learned new materials, processes, and programs quickly in housekeeping, front office, F & B services and kitchen operations.
- Shadowed senior team members to learn all related jobs and tasks, improving my skills and leading abilities, increasing my efficiency by 60%.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry, infusing a innate mindset of learning and training personnel. This attributed to overall growth of 50%.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management
06.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Time Management
- Communications
- Public Dealing
- Task Delegation
- Retail Operations
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Training Certificate from Hyatt Regency Chandigarh, a 5-star property.
Timeline
Assistant Manager
Aveer Immigration
02.2022 - 03.2024
Trainee
Hyatt Regency
11.2018 - 03.2019
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management