PANKAJ KUMAR
Winnipeg,MB
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
DGA FOOD SERVICE INC. SUBWAY FRANCHISE RESTAURANTS
10.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Restaurant Manager
McDONALD'S INDIA PVT.LTD
10.2021 - 07.2022
- Supervised and coordinated activities of staff who prepare and portion food, established work schedule, estimated and ordered ingredients and supplies, ensured food service and quality control, maintained record of stock, repair, sales, and wastage, prepared and submitted reports
- Established methods to meet work schedule, trained staff on job duties, sanitation, and safety procedures, supervised, motivated, and trained team members on an assigned shift
- Directed efficient and accurate preparation and sale of a product to maximize customer satisfaction
- Constantly maintained the McDonald's Quality, Service & Cleanliness (QSC) standards in the restaurant, thereby achieving customer satisfaction & loyalty
- Met the monthly, quarterly & annual sales targets for the store
- Managed & maintained all the restaurant systems like management schedule, crew schedule, inventory management; training & development; equipment maintenance; restaurant P&L safety & security of customers, team members as well as the restaurant; as per the McDonald's standard operating procedures.
- Maintained a good work environment, encouraged team effort, and rewarded good performance
- Reviewed staffing levels to meet operational needs and financial objectives
- Maintained compliance with health code and sanitation requirements
- Recruited, trained, and mentored new staff to deliver top-quality customer service.
Shift Manager
McDONALD'S INDIA PVT.LTD
05.2018 - 10.2021
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Arranged cover for staff absences to prevent disruption to operations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
McDonald's India
08.2013 - 05.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Science - Hospitality & Hotel Administration - Tourism And Hotel Management
National Council of Hotel Management & Catering Technology in collaboration with IGNOU
Chandigarh, India 08.2013
Secondary education - science - Science
Kendriyavidyalaya, Kashipur
Kashipur, India05.2008
High School - Science
Kendriyavidyalaya, Kashipur
Kashipur, India05.2006
Skills
- Effective Communication
- Aids in Managing Budgets and Analyze Financials Reports
- Management Experience
- Health And Safety
- Purchasing Software
- Food Preparation And Safety
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Complaint resolution
- Staff Scheduling
- Adaptable
- Business operations expertise
- Schedule Coordination
- Performance Improvement
- Conflict resolution techniques
- Kitchen equipment operation and maintenance
Languages
English
Full Professional
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training .
- Resolved product issue through consumer testing.
Timeline
Restaurant Manager
DGA FOOD SERVICE INC. SUBWAY FRANCHISE RESTAURANTS
10.2022 - Current
Restaurant Manager
McDONALD'S INDIA PVT.LTD
10.2021 - 07.2022
Shift Manager
McDONALD'S INDIA PVT.LTD
05.2018 - 10.2021
Shift Manager
McDonald's India
08.2013 - 05.2015
Bachelor of Science - Hospitality & Hotel Administration - Tourism And Hotel Management
National Council of Hotel Management & Catering Technology in collaboration with IGNOU
Secondary education - science - Science
Kendriyavidyalaya, Kashipur
High School - Science
Kendriyavidyalaya, Kashipur
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