Pankaj Kumar
Supervisor
North York,ON
Summary
Food Service Supervisor with 3.5 years of experience overseeing staff and operations for Tim Hortons. Effective at maximizing the success of the food service team through effective training, performance improvements, and focus on employee satisfaction. Dedicated to food safety and top-notch customer service
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
Toronto, ON
02.2024 - Current
- Weekly Calibrate Axiom Brewer, Fresh Brewer, Legacy Dairy, and other equipment.
- Ordered necessary food supplies from vendors within budgetary guidelines.
- Maintained accurate inventory of all food items, supplies, and equipment.
- Prepared weekly work schedules for kitchen staff according to budgeted labor costs.
- Responded to customer concerns efficiently, accurately, and with detailed information.
- Monitored temperatures of prepared food and cold storage areas.
- Ensured compliance with food safety regulations and standards.
- Trained newly hired team members to maximize productivity.
Team Member
Tim Hortons
Toronto, ON
09.2020 - 01.2022
- Maintained a clean and organized work area throughout the shift.
- Doing Baking of Bagels, Cookies, Croissants, and other food items.
- Greeted customers upon entering the store with a friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greetings and excellent service.
Education
Post Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
Toronto, ON01-2022
Skills
- Certified Food Handler
- Till counting
- Baking
- Staff Supervision
- Inventory Control
- Training and Mentoring
- Waste Reduction
- Cost Control
Timeline
Supervisor
Tim Hortons
02.2024 - Current
Team Member
Tim Hortons
09.2020 - 01.2022
Post Graduate Diploma - International Business Management
Northern College of Applied Arts And Technology
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