Pankaj Kumar
Surrey,BC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Hotel Sartaj
05.2022 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Respond to the needs of the hotel guests, direct guests to appropriate locations, and process registration information for payment departures.
- Entered data to keep guest information and filled all records properly.
Food and Beverages Server
The Grand Hotel Boutique
05.2017 - 03.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Arts
Delhi University, India
Delhi, India05.2015
Skills
- Schedule Development
- Strategic Planning
- Data Analytics
- Inventory Control
- Staff Management
- Business Development
- Training and Mentoring
- Effective Communication
- Customer Service
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Supervisor
Hotel Sartaj
05.2022 - 07.2023
Food and Beverages Server
The Grand Hotel Boutique
05.2017 - 03.2022
Bachelor of Arts - Arts
Delhi University, India
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